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Upturn AI SWOT - About
TELUS International (TIXT)
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Upturn Advisory Summary
07/09/2025: TIXT (1-star) has a low Upturn Star Rating. Not recommended to BUY.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
14 Analysts rated it
Moderately tracked stock, growing coverage, gaining market and investor attention.
1 Year Target Price $3.97
1 Year Target Price $3.97
| 1 | Strong Buy |
| 2 | Buy |
| 9 | Hold |
| 2 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -15.75% | Avg. Invested days 35 | Today’s Advisory Consider higher Upturn Star rating |
Upturn Star Rating | Upturn Advisory Performance  4.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 07/09/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 1.08B USD | Price to earnings Ratio - | 1Y Target Price 3.97 |
Price to earnings Ratio - | 1Y Target Price 3.97 | ||
Volume (30-day avg) 14 | Beta 0.8 | 52 Weeks Range 2.13 - 6.86 | Updated Date 07/9/2025 |
52 Weeks Range 2.13 - 6.86 | Updated Date 07/9/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.48 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -4.27% | Operating Margin (TTM) 1.34% |
Management Effectiveness
Return on Assets (TTM) 0.82% | Return on Equity (TTM) -5.7% |
Valuation
Trailing PE - | Forward PE 8.9 | Enterprise Value 2430689589 | Price to Sales(TTM) 0.4 |
Enterprise Value 2430689589 | Price to Sales(TTM) 0.4 | ||
Enterprise Value to Revenue 0.91 | Enterprise Value to EBITDA 6.55 | Shares Outstanding 113000000 | Shares Floating 66399670 |
Shares Outstanding 113000000 | Shares Floating 66399670 | ||
Percent Insiders 38.18 | Percent Institutions 45.16 |
Upturn AI SWOT
TELUS International
Company Overview
History and Background
TELUS International was founded in 2005 as a subsidiary of TELUS Corporation. It evolved from TELUS's customer care operations to a global digital customer experience provider. In February 2021, TELUS International completed its IPO, becoming a publicly traded company on both the Toronto Stock Exchange (TIXT) and the New York Stock Exchange (TIXT).
Core Business Areas
- Digital Customer Experience: Provides omnichannel customer support, including voice, chat, email, and social media, powered by AI and automation.
- AI Data Solutions: Offers data annotation and labeling services for AI and machine learning models, enabling accurate and unbiased AI applications.
- Digital Solutions: Develops and implements digital transformation strategies and solutions, including cloud services, IoT, and data analytics.
- Content Moderation: Provides content moderation services to ensure online safety and compliance across various platforms.
Leadership and Structure
The company is led by CEO Jeff Puritt. The organizational structure comprises various departments focusing on different service lines and geographical regions. TELUS Corporation remains a significant shareholder.
Top Products and Market Share
Key Offerings
- AI Data Solutions: Provides data annotation, labeling, and training data services for AI applications. The data annotation market is rapidly growing, with no single dominant player. Competitors include Appen and Scale AI.
- Customer Experience (CX) Solutions: Encompasses a suite of services, including customer care, technical support, and content moderation. Estimated market share in the CX outsourcing market is around 2-3%. Competitors include Accenture, Teleperformance, and Concentrix.
- Digital Transformation Services: Offerings that allow companies to improve operations and customer experience with the newest technologies. No specific market share. Competitors include Accenture, IBM, and Deloitte.
Market Dynamics
Industry Overview
The digital customer experience market is experiencing significant growth, driven by the increasing importance of customer satisfaction and the rise of digital channels. AI data solutions are also expanding due to the growing adoption of AI and machine learning across industries.
Positioning
TELUS International is positioned as a provider of integrated digital customer experience and AI data solutions. Its competitive advantages include its strong brand, global reach, and expertise in both CX and AI.
Total Addressable Market (TAM)
The TAM for digital customer experience and AI data solutions is estimated to be in the hundreds of billions of dollars annually. TELUS International is well-positioned to capture a significant share of this market given its expertise and established customer base.
Upturn SWOT Analysis
Strengths
- Strong brand reputation
- Global reach and scale
- Integrated CX and AI capabilities
- Solid customer base
- Diversified service offerings
Weaknesses
- Reliance on key clients
- Exposure to economic cycles
- Competition in a fragmented market
- Integration risks from acquisitions
- Currency exchange rate fluctuations
Opportunities
- Growing demand for digital customer experience solutions
- Expansion of AI and machine learning applications
- Strategic acquisitions and partnerships
- Penetration of new geographic markets
- Increased adoption of cloud-based services
Threats
- Intense competition
- Technological disruptions
- Data security and privacy concerns
- Economic downturns
- Regulatory changes
Competitors and Market Share
Key Competitors
- ACN
- GIB
- CNXC
- TASK
Competitive Landscape
TELUS International competes with other digital customer experience providers, as well as AI data solutions companies. Its strengths include its integrated capabilities and global reach. Its weaknesses include its reliance on key clients and exposure to economic cycles.
Major Acquisitions
WillowTree
- Year: 2023
- Acquisition Price (USD millions): 1225
- Strategic Rationale: Expands TELUS International's digital product development and innovation capabilities.
Growth Trajectory and Initiatives
Historical Growth: TELUS International has experienced significant growth in revenue and profitability over the past few years, driven by strong demand for its digital customer experience and AI data solutions.
Future Projections: Analysts project continued growth for TELUS International, driven by the ongoing digital transformation and the increasing adoption of AI. Revenue growth is expected to be in the double digits.
Recent Initiatives: Recent initiatives include strategic acquisitions, expansion into new geographic markets, and investments in AI and automation technologies.
Summary
TELUS International is a strong player in the growing digital customer experience and AI data solutions market. Its integrated capabilities and global reach provide competitive advantages. Key challenges include intense competition and potential economic downturns. Strategic acquisitions and investments in innovation are crucial for continued growth and success.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company Filings
- Analyst Reports
- Industry Research Reports
Disclaimers:
This analysis is based on publicly available information and analyst estimates. Actual results may vary. This is not financial advice.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About TELUS International
Exchange NYSE | Headquaters Vancouver, BC, Canada | ||
IPO Launch date 2021-02-03 | Acting CEO, COO & President of Customer Experience Mr. Jason Macdonnell | ||
Sector Technology | Industry Software - Infrastructure | Full time employees 78000 | Website https://www.telusdigital.com |
Full time employees 78000 | Website https://www.telusdigital.com | ||
TELUS International (Cda) Inc. offers digital customer experience and digital solutions in the Asia-Pacific, the Central America, Europe, Africa, North America, and internationally. The company provides digital solutions, such as cloud solutions and automation, trust, safety, and security services; and AI data solutions, including expertise in computer vision, front-end digital design, and consulting services, as well as data collection, data annotation, supporting applications like computer vision, data categorization, and search relevance for AI applications. It also offers Customer Experience Management (CXM) solution; and Fuel iX, a TELUS Digital's proprietary platform that enables organizations to manage, monitor, and maintain GenAI across the enterprise. The company serves technology and games, communications and media, electronic commerce (eCommerce), financial technology (fintech), banking, financial services and insurance, healthcare, retail, consumer, energy and utilities, and travel and hospitality industries. The company was founded in 2005 and is headquartered in Vancouver, Canada. TELUS International (Cda) Inc. previously was a subsidiary of TELUS Communications Inc.
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