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Upturn AI SWOT - About
CNXC 
Concentrix Corporation (CNXC)
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Upturn Advisory Summary
07/10/2025: CNXC (1-star) has a low Upturn Star Rating. Not recommended to BUY.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
6 Analysts rated it
Limited analyst coverage, niche firm, research info may be scarce.
1 Year Target Price $67.67
1 Year Target Price $67.67
| 2 | Strong Buy |
| 2 | Buy |
| 2 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -16.91% | Avg. Invested days 24 | Today’s Advisory Consider higher Upturn Star rating |
Upturn Star Rating | Upturn Advisory Performance  2.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 07/10/2025 |
Key Highlights
Company Size Mid-Cap Stock | Market Capitalization 3.76B USD | Price to earnings Ratio 16.32 | 1Y Target Price 67.67 |
Price to earnings Ratio 16.32 | 1Y Target Price 67.67 | ||
Volume (30-day avg) 6 | Beta 0.61 | 52 Weeks Range 35.82 - 75.47 | Updated Date 07/11/2025 |
52 Weeks Range 35.82 - 75.47 | Updated Date 07/11/2025 | ||
Dividends yield (FY) 2.52% | Basic EPS (TTM) 3.65 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date 2025-06-24 | When Before Market | Estimate 2.748 | Actual 2.7 |
Profitability
Profit Margin 2.54% | Operating Margin (TTM) 6.14% |
Management Effectiveness
Return on Assets (TTM) 3.91% | Return on Equity (TTM) 5.85% |
Valuation
Trailing PE 16.32 | Forward PE 5.25 | Enterprise Value 8327613446 | Price to Sales(TTM) 0.39 |
Enterprise Value 8327613446 | Price to Sales(TTM) 0.39 | ||
Enterprise Value to Revenue 0.87 | Enterprise Value to EBITDA 6.57 | Shares Outstanding 63025100 | Shares Floating 36603235 |
Shares Outstanding 63025100 | Shares Floating 36603235 | ||
Percent Insiders 15.76 | Percent Institutions 95.57 |
Upturn AI SWOT
Concentrix Corporation
Company Overview
History and Background
Concentrix Corporation was founded in 1983 as a business unit of Convergys. It was spun off as a separate publicly traded company in 2020. It focuses on customer engagement, digital solutions, and technology.
Core Business Areas
- Customer Experience (CX): Provides customer service, technical support, sales, and other customer interactions through various channels.
- Technology Solutions: Offers digital transformation, automation, analytics, and other technology-driven solutions to improve business processes.
- Business Process Outsourcing (BPO): Manages and optimizes back-office operations such as finance and accounting, human resources, and supply chain management.
Leadership and Structure
Chris Caldwell is the CEO. The organizational structure is a typical corporate hierarchy with various departments and divisions reporting to executive leadership.
Top Products and Market Share
Key Offerings
- Customer Service Solutions: Provides omnichannel customer service solutions. Competitors include Teleperformance, TaskUs, and Sitel Group. Market share data is not readily available at the product level but Concentrix has a significant portion of the CX market.
- Digital Transformation Services: Offers digital transformation services, including AI, automation, and cloud solutions. Competitors include Accenture, IBM, and Capgemini. Revenue from digital transformation services is a key growth area but specific numbers are not published.
- Analytics & Insights: Provides data analytics and insights services to improve customer experiences and operational efficiency. Competitors include Genpact, WNS Global Services. This is a highly competitive area and specific market share data is not readily available.
Market Dynamics
Industry Overview
The Customer Experience (CX) and Business Process Outsourcing (BPO) industry is experiencing strong growth, driven by digital transformation, increasing customer expectations, and globalization.
Positioning
Concentrix is a leading provider of CX solutions, competing with other large BPO providers and technology consulting firms. It has a strong focus on technology-enabled services and a global delivery network.
Total Addressable Market (TAM)
The TAM for the BPO market is estimated to be several hundred billion dollars. Concentrix is positioned to capture a significant portion of this market through its comprehensive service offerings and global presence.
Upturn SWOT Analysis
Strengths
- Global reach and delivery network
- Strong expertise in customer experience
- Focus on technology-enabled services
- Diversified client base
- Experienced management team
Weaknesses
- Dependence on a few large clients
- Highly competitive industry
- Potential for wage inflation in certain regions
- Integration challenges with acquisitions
Opportunities
- Growing demand for digital transformation services
- Expansion into new geographies and industries
- Increased adoption of AI and automation
- Partnerships with technology providers
- Consolidation in the BPO industry
Threats
- Economic downturns
- Increased competition from low-cost providers
- Data security and privacy concerns
- Regulatory changes
- Geopolitical risks
Competitors and Market Share
Key Competitors
- TP (Teleperformance)
- TASK (TaskUs)
- G (Genpact)
Competitive Landscape
Concentrix faces stiff competition. It differentiates itself through its focus on technology and specialized expertise.
Major Acquisitions
ServiceSource International, Inc.
- Year: 2022
- Acquisition Price (USD millions): 131
- Strategic Rationale: Expand its solutions portfolio with a focus on customer lifecycle management solutions.
Growth Trajectory and Initiatives
Historical Growth: Concentrix has achieved consistent revenue growth through organic expansion and strategic acquisitions.
Future Projections: Analysts expect Concentrix to continue to grow, driven by demand for CX and digital transformation services.
Recent Initiatives: Recent strategic initiatives include acquisitions to expand service offerings and geographical reach.
Summary
Concentrix is a key player in customer experience solutions and is growing because of the shift toward digital transformation. Its strength lies in global delivery capabilities and diversified services. Challenges include competition in a rapidly changing market, as well as wage pressures and geopolitical issues. Future growth relies on adapting to technological change and expanding reach.
Peer Comparison
Sources and Disclaimers
Data Sources:
- SEC Filings
- Company Website
- Industry Reports
- Analyst Reports
Disclaimers:
This analysis is for informational purposes only and should not be considered financial advice. Market data and estimates are subject to change.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About Concentrix Corporation
Exchange NASDAQ | Headquaters Newark, CA, United States | ||
IPO Launch date 2020-11-24 | President, CEO & Director Mr. Christopher A. Caldwell | ||
Sector Technology | Industry Information Technology Services | Full time employees 450000 | Website https://www.concentrix.com |
Full time employees 450000 | Website https://www.concentrix.com | ||
Concentrix Corporation designs, builds, and runs integrated customer experience (CX) solutions worldwide. The company provides CX process optimization, technology innovation and design engineering, front- and back-office automation, analytics, and business transformation services to clients in various industry verticals comprising technology and consumer electronics; retail, travel, and e-commerce; communications and media; banking, financial services, and insurance; and healthcare. It also offers customer lifecycle management; CX/user experience strategy and design; data analytics, enterprise intelligence, and actionable insights; digital operations, such as B2B sales, performance marketing, customer loyalty, trust and safety, and collections; digital transformation services that design and engineer CX solutions to enable efficient customer self-service and build customer loyalty; customer engagement solutions and services that address the entirety of the customer lifecycle; and AI technology that can intelligently act on customer intent to improve customer experience with non-human engagement. In addition, the company provides self-service GenAI assistants for applications in data analysis, language translations, and internal chatbots; voice of the customer and analytics solutions to gather and analyze customer feedback to foster loyalty to, and growth with, clients; analytics and consulting solutions that synthesize data and provide professional insight to improve clients' customer experience strategies; specialized support to specific industry verticals, including collections, know-your-customer, and financial crime and compliance; and back office BPO services that support clients in non-customer facing areas. It serves clients in various industry verticals comprising technology and consumer electronics, retail, travel and e-commerce, communications and media, banking, financial services and insurance, healthcare, and others. Concentrix Corporation was founded in 2004 and is based in Newark, California.
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