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EGAN logo EGAN
Upturn stock ratingUpturn stock rating
EGAN logo

eGain Corporation (EGAN)

Upturn stock ratingUpturn stock rating
$6.21
Last Close (24-hour delay)
Profit since last BUY21.76%
upturn advisory
Consider higher Upturn Star rating
BUY since 33 days
  • BUY Advisory
  • SELL Advisory (Profit)​
  • SELL Advisory (Loss)​
  • Profit
  • Loss
  • Pass (Skip investing)
Upturn Stock infoUpturn Stock info Stock price based on last close
*as per simulation
(see disclosures)
Time period over
  • ALL
  • YEAR
  • MONTH
  • WEEK

Upturn Advisory Summary

06/27/2025: EGAN (1-star) has a low Upturn Star Rating. Not recommended to BUY.

Upturn Star Rating

rating

Not Recommended Performance

These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.

Number of Analysts

rating

2 Analysts rated it

Limited analyst coverage, niche firm, research info may be scarce.

1 Year Target Price $8

1 Year Target Price $8

Analysts Price Target For last 52 week
$8Target price
Low$4.34
Current$6.21
high$7.62

Analysis of Past Performance

Type Stock
Historic Profit -12.07%
Avg. Invested days 40
Today’s Advisory Consider higher Upturn Star rating
Upturn Star Rating Upturn stock ratingUpturn stock rating
Upturn Advisory Performance Upturn Advisory Performance 3.0
Stock Returns Performance Upturn Returns Performance 1.0
Upturn Profits based on simulationUpturn Profits based on simulation Profits based on simulation
Upturn Profits based on simulationUpturn Profits based on simulation Last Close 06/27/2025

Key Highlights

Company Size Small-Cap Stock
Market Capitalization 170.94M USD
Price to earnings Ratio 62.5
1Y Target Price 8
Price to earnings Ratio 62.5
1Y Target Price 8
Volume (30-day avg) 2
Beta 0.37
52 Weeks Range 4.34 - 7.62
Updated Date 06/30/2025
52 Weeks Range 4.34 - 7.62
Updated Date 06/30/2025
Dividends yield (FY) -
Basic EPS (TTM) 0.1

Analyzing Revenue: Products, Geography and Growth

Revenue by Products

Product revenue - Year on Year

Revenue by Geography

Geography revenue - Year on Year

Earnings Date

Report Date -
When -
Estimate -
Actual -

Profitability

Profit Margin 3.3%
Operating Margin (TTM) 0.13%

Management Effectiveness

Return on Assets (TTM) 1.31%
Return on Equity (TTM) 5.02%

Valuation

Trailing PE 62.5
Forward PE 27.1
Enterprise Value 105454817
Price to Sales(TTM) 1.95
Enterprise Value 105454817
Price to Sales(TTM) 1.95
Enterprise Value to Revenue 1.2
Enterprise Value to EBITDA 27.72
Shares Outstanding 27350700
Shares Floating 14619492
Shares Outstanding 27350700
Shares Floating 14619492
Percent Insiders 36.68
Percent Institutions 56.73

Analyst Ratings

Rating 2
Target Price 8
Buy 1
Strong Buy -
Buy 1
Strong Buy -
Hold 1
Sell -
Strong Sell -
Strong Sell -

ai summary icon Upturn AI SWOT

eGain Corporation

stock logo

Company Overview

overview logo History and Background

eGain Corporation was founded in 1997. It is a software company specializing in customer engagement solutions. Over the years, it has evolved from offering basic web self-service to a comprehensive suite of AI-powered customer experience tools.

business area logo Core Business Areas

  • Customer Engagement Hub: eGain's core offering, providing a unified platform for managing customer interactions across various channels (web, social, mobile, and contact center).
  • AI and Analytics: Incorporates AI-powered capabilities such as virtual assistants, knowledge management, and analytics to personalize customer experiences and improve agent efficiency.
  • Knowledge Management: Provides solutions to manage and deliver relevant knowledge to both customers and agents, improving self-service and agent-assisted interactions.

leadership logo Leadership and Structure

eGain is led by Ashu Roy, the CEO. The organizational structure consists of various departments including product development, sales, marketing, customer support, and finance. It is a publicly traded company.

Top Products and Market Share

overview logo Key Offerings

  • eGain Solve: AI-powered knowledge management platform for agents and customers. Market share data is not readily available. Competitors include Salesforce Knowledge, ServiceNow Knowledge Management, and Zendesk Guide.
  • eGain Messaging: Omnichannel messaging platform for customer service. Market share data is not readily available. Competitors include LivePerson, Zendesk Suite, and Salesforce Service Cloud.
  • eGain Virtual Assistant: AI-powered virtual assistant for customer self-service. Market share data is not readily available. Competitors include Amelia (IPsoft), Kore.ai and Google Dialogflow.

Market Dynamics

industry overview logo Industry Overview

The customer engagement solutions industry is experiencing growth driven by increasing demand for personalized and seamless customer experiences. AI and cloud-based solutions are gaining traction.

Positioning

eGain positions itself as a leader in AI-powered customer engagement solutions. Its competitive advantages include its unified platform, AI capabilities, and focus on knowledge management.

Total Addressable Market (TAM)

The TAM for customer experience (CX) solutions is estimated to be in the tens of billions of dollars annually. eGain is positioned to capture a portion of this market through its specialized AI and knowledge management capabilities.

Upturn SWOT Analysis

Strengths

  • Strong AI capabilities
  • Unified customer engagement platform
  • Focus on knowledge management
  • Established customer base

Weaknesses

  • Smaller market share compared to larger competitors
  • Limited brand recognition
  • Dependence on specific industries

Opportunities

  • Growing demand for AI-powered customer engagement solutions
  • Expansion into new industries and geographies
  • Partnerships and integrations with other technology providers
  • Cloud adoption

Threats

  • Intense competition from larger players
  • Rapid technological advancements
  • Economic downturns
  • Data security and privacy concerns

Competitors and Market Share

competitor logo Key Competitors

  • CRM
  • NOW
  • ZEN

Competitive Landscape

eGain faces stiff competition from larger and more established players in the customer engagement solutions market. Its strengths lie in its AI capabilities and knowledge management focus, but it needs to improve brand recognition and market reach.

Major Acquisitions

Exony

  • Year: 2012
  • Acquisition Price (USD millions): 11.2
  • Strategic Rationale: Acquired Exony to integrate its interaction analytics capabilities into eGain's customer engagement platform.

Growth Trajectory and Initiatives

Historical Growth: eGain has demonstrated moderate growth in recent years, driven by demand for its AI-powered customer engagement solutions.

Future Projections: Analyst projections suggest continued growth for eGain, driven by increased adoption of AI and cloud-based customer engagement solutions. Values are needed to properly assess

Recent Initiatives: Recent initiatives include strategic partnership with Salesforce and expansion of its AI capabilities.

Summary

eGain is a niche player in the customer engagement solutions market, focusing on AI and knowledge management. It faces strong competition from larger companies. While its innovative AI-powered platform is a strength, limited brand recognition and resources pose challenges. eGain needs to strategically expand its market reach and strengthen partnerships to capture a larger market share.

Peer Comparison

Sources and Disclaimers

Data Sources:

  • SEC Filings
  • Company Website
  • Analyst Reports (estimates)
  • Industry Reports

Disclaimers:

This analysis is for informational purposes only and should not be considered financial advice. Market share and other data may be estimates and subject to change. Financial data relies on example values and are not real-time actuals.

Upturn AI SummarizationUpturn AI Summarization AI Summarization is directionally correct and might not be accurate.

Upturn AI SummarizationUpturn AI Summarization Summarized information shown could be a few years old and not current.

Upturn AI SummarizationUpturn AI Summarization Fundamental Rating based on AI could be based on old data.

Upturn AI SummarizationUpturn AI Summarization AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.

About eGain Corporation

Exchange NASDAQ
Headquaters Sunnyvale, CA, United States
IPO Launch date 1999-09-23
Co-Founder, Executive Chairman, CEO & President Mr. Ashutosh Roy
Sector Technology
Industry Software - Application
Full time employees 539
Full time employees 539

eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain Knowledge Hub, which helps businesses to centralize knowledge, policies, procedures, situational expertise, best-practices, while delivering guided, and personalized solutions to customers and agents; eGain AssistGPT, an integral part of the eGain Knowledge Hub and a no-code solution that helps automate knowledge creation, omnichannel delivery, and optimization; eGain Conversation Hub for digital-first, omnichannel interaction management within a modern, purpose-built desktop; and eGain Analytics Hub enables clients to measure, manage, and optimize omnichannel service operations and knowledge. The company also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting and implementation, training, and managed services. It serves customers in various industry sectors, including banking, financial services, government, health care provider, health insurance, manufacturing, P and C insurance, outsourcers, retail, tech industry, telecom, travel and hospitality, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.