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Upturn AI SWOT - About
EGAN 
eGain Corporation (EGAN)
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Upturn Advisory Summary
11/05/2025: EGAN (4-star) is a STRONG-BUY. BUY since 43 days. Simulated Profits (95.73%). Updated daily EoD!
Upturn Star Rating
Above Average Performance
These Stocks/ETFs, based on Upturn Advisory, frequently surpass the market, reflecting reliable and trustworthy advice.
Number of Analysts
2 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $8.25
1 Year Target Price $8.25
| 0 | Strong Buy |
| 1 | Buy |
| 1 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit 75.16% | Avg. Invested days 44 | Today’s Advisory Strong Buy |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  4.0 |
| Profits based on simulation | Last Close 11/05/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 408.26M USD | Price to earnings Ratio 13.37 | 1Y Target Price 8.25 |
Price to earnings Ratio 13.37 | 1Y Target Price 8.25 | ||
Volume (30-day avg) 2 | Beta 0.79 | 52 Weeks Range 4.34 - 15.55 | Updated Date 11/5/2025 |
52 Weeks Range 4.34 - 15.55 | Updated Date 11/5/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) 1.13 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin 36.47% | Operating Margin (TTM) 13.98% |
Management Effectiveness
Return on Assets (TTM) 2.01% | Return on Equity (TTM) 46.33% |
Valuation
Trailing PE 13.37 | Forward PE 25.91 | Enterprise Value 184175627 | Price to Sales(TTM) 4.62 |
Enterprise Value 184175627 | Price to Sales(TTM) 4.62 | ||
Enterprise Value to Revenue 2.08 | Enterprise Value to EBITDA 31.55 | Shares Outstanding 27019335 | Shares Floating 14503380 |
Shares Outstanding 27019335 | Shares Floating 14503380 | ||
Percent Insiders 41.1 | Percent Institutions 55.15 |
Upturn AI SWOT
eGain Corporation
Company Overview
History and Background
eGain Corporation was founded in 1997. It has evolved from offering web-based customer interaction software to providing AI-powered knowledge management and customer engagement solutions for digital-first customer service.
Core Business Areas
- eGain Solveu2122: Provides AI-powered knowledge management for contact centers, helping agents quickly find answers and resolve customer issues.
- eGain Advisoru2122: Delivers AI-powered guidance and recommendations to agents, improving their efficiency and accuracy.
- eGain Messagingu2122: Offers omnichannel messaging capabilities, allowing customers to interact with businesses through various channels like chat, SMS, and social media.
- eGain Innovation Studiou2122: Enables businesses to rapidly prototype and deploy innovative customer service solutions.
Leadership and Structure
Sandeep Garg is the CEO. The company has a typical corporate structure with departments for sales, marketing, engineering, and customer support.
Top Products and Market Share
Key Offerings
- eGain Solveu2122: AI-powered knowledge management platform for contact centers. While precise market share data is difficult to obtain, eGain competes with companies such as Salesforce (CRM) and ServiceNow (NOW) in the knowledge management space. Competitors include Zendesk, Salesforce, ServiceNow.
- eGain Messagingu2122: Omnichannel messaging platform for customer engagement. Competes with companies like Twilio (TWLO) and LivePerson (LPSN). Competitors include Twilio, LivePerson, Verint.
Market Dynamics
Industry Overview
The customer service software industry is experiencing growth driven by the increasing demand for personalized and efficient customer experiences. AI and automation are playing a crucial role in shaping the future of customer service.
Positioning
eGain positions itself as a provider of AI-powered customer engagement solutions. Its competitive advantage lies in its knowledge management capabilities and its focus on digital-first customer service.
Total Addressable Market (TAM)
The TAM for customer experience (CX) solutions is estimated to be worth tens of billions of dollars. eGain is positioned to capture a share of this market by providing specialized solutions for knowledge management and customer engagement.
Upturn SWOT Analysis
Strengths
- AI-powered knowledge management capabilities
- Focus on digital-first customer service
- Strong expertise in the contact center industry
- Comprehensive suite of customer engagement solutions
Weaknesses
- Smaller market presence compared to larger competitors
- Limited brand awareness
- Potential for higher price point
- Dependence on a specific industry vertical
Opportunities
- Growing demand for AI-powered customer service solutions
- Expansion into new markets and industries
- Partnerships with other technology providers
- Increased adoption of cloud-based solutions
Threats
- Competition from larger and well-established players
- Rapid technological advancements
- Economic downturns
- Changes in customer preferences
Competitors and Market Share
Key Competitors
- CRM
- NOW
- ZEN
- LPSN
- VERI
Competitive Landscape
eGain offers specialized knowledge management capabilities, but faces stiff competition from larger, more established players with broader product portfolios and greater resources.
Growth Trajectory and Initiatives
Historical Growth: Requires access to historical financial data and market analysis reports.
Future Projections: Analyst estimates can be found on financial websites such as Yahoo Finance or Bloomberg.
Recent Initiatives: Recent initiatives typically include product updates, partnerships, and market expansion efforts.
Summary
eGain is a niche player in the customer experience space, focusing on AI-powered knowledge management. While it has a strong product offering, it faces significant competition from larger vendors. The company needs to continue innovating and expanding its market reach to maintain its growth trajectory. A key challenge is gaining more recognition within a very crowded field.
Similar Stocks
Sources and Disclaimers
Data Sources:
- eGain Corporation Website
- SEC Filings
- Market Research Reports
- Analyst Reports
Disclaimers:
The information provided is for informational purposes only and should not be considered investment advice. Market share estimates are approximate and may vary depending on the source.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About eGain Corporation
Exchange NASDAQ | Headquaters Sunnyvale, CA, United States | ||
IPO Launch date 1999-09-23 | Co-Founder, Executive Chairman, CEO & President Mr. Ashutosh Roy | ||
Sector Technology | Industry Software - Application | Full time employees 444 | Website https://www.egain.com |
Full time employees 444 | Website https://www.egain.com | ||
eGain Corporation engages in the development, license, implementation, and support of its customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. The company also offers a cloud-based platform through subscription basis; professional services, such as consulting and implementation services, training services, and managed services. It serves customers in various industry sectors, financial services, the public sector, healthcare, telecommunications, and other highly regulated industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
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