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Upturn AI SWOT - About
EGAN 
eGain Corporation (EGAN)
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Upturn Advisory Summary
09/12/2025: EGAN (1-star) has a low Upturn Star Rating. Not recommended to BUY.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
2 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $8.25
1 Year Target Price $8.25
| 0 | Strong Buy |
| 1 | Buy |
| 1 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -5.99% | Avg. Invested days 38 | Today’s Advisory Consider higher Upturn Star rating |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 09/12/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 219.64M USD | Price to earnings Ratio 7.18 | 1Y Target Price 8.25 |
Price to earnings Ratio 7.18 | 1Y Target Price 8.25 | ||
Volume (30-day avg) 2 | Beta 0.3 | 52 Weeks Range 4.34 - 8.41 | Updated Date 09/14/2025 |
52 Weeks Range 4.34 - 8.41 | Updated Date 09/14/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) 1.13 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date 2025-09-04 | When - | Estimate 0.055 | Actual 0.09 |
Profitability
Profit Margin 36.47% | Operating Margin (TTM) 13.98% |
Management Effectiveness
Return on Assets (TTM) 2.01% | Return on Equity (TTM) 46.33% |
Valuation
Trailing PE 7.18 | Forward PE 23.15 | Enterprise Value 160403130 | Price to Sales(TTM) 2.48 |
Enterprise Value 160403130 | Price to Sales(TTM) 2.48 | ||
Enterprise Value to Revenue 1.81 | Enterprise Value to EBITDA 36.18 | Shares Outstanding 27083000 | Shares Floating 14355615 |
Shares Outstanding 27083000 | Shares Floating 14355615 | ||
Percent Insiders 36.68 | Percent Institutions 55.26 |
Upturn AI SWOT
eGain Corporation
Company Overview
History and Background
eGain Corporation, founded in 1997, provides cloud-based customer engagement software. It started as a provider of web-based customer service solutions and has evolved to offer a comprehensive suite of AI-powered omnichannel customer experience (CX) solutions.
Core Business Areas
- Customer Engagement Hub: eGain's core offering, a comprehensive platform for managing customer interactions across various channels, including web, social, mobile, and contact centers. Leverages AI and analytics for personalized experiences.
- AI and Knowledge Management: Offers AI-powered solutions for self-service, agent assistance, and knowledge management to improve customer satisfaction and reduce operational costs.
- Analytics and Reporting: Provides analytics dashboards and reporting tools to track customer engagement metrics and identify areas for improvement.
Leadership and Structure
Sandeep Singh is the current Chairman & CEO. The company operates with a functional organizational structure, with departments focusing on product development, sales, marketing, and customer support.
Top Products and Market Share
Key Offerings
- eGain Solve: A leading AI-powered knowledge management solution for contact centers and self-service, empowering agents and customers with instant answers. Market share data is difficult to pinpoint precisely but eGain is a known player in this space. Competitors include Salesforce Service Cloud, Zendesk, and ServiceNow.
- eGain Messaging: A digital messaging platform for connecting with customers via chat, SMS, and social media. Market share is challenging to quantify, but it's a competitive space with players like LivePerson, Twilio, and Zendesk Chat. Revenue attributed to each product are difficult to obtain and not publicly available.
- eGain Innovation Hub: A sandbox environment for businesses to build and test AI-powered customer engagement solutions. Market share unavailable. Competitors include AWS SageMaker, Google AI Platform.
Market Dynamics
Industry Overview
The customer engagement software market is experiencing robust growth driven by the increasing demand for personalized and omnichannel experiences. Key trends include the adoption of AI, cloud computing, and digital messaging.
Positioning
eGain is positioned as a provider of AI-powered customer engagement solutions for large enterprises and government organizations. Its competitive advantages include its comprehensive platform, AI capabilities, and focus on knowledge management.
Total Addressable Market (TAM)
The global customer experience (CX) market is estimated to reach hundreds of billions of dollars. eGain, with its focus on AI-powered solutions, is positioned to capture a share of this growing market through enterprises seeking to improve customer satisfaction and streamline operations.
Upturn SWOT Analysis
Strengths
- Strong AI capabilities
- Comprehensive customer engagement platform
- Focus on knowledge management
- Experience with large enterprises and government organizations
Weaknesses
- Smaller market presence compared to larger competitors
- Reliance on a few large customers
- Requires integrations to work seamlessly with all other platforms
Opportunities
- Growing demand for AI-powered customer engagement solutions
- Expansion into new geographic markets
- Partnerships with other technology providers
Threats
- Intense competition from larger players
- Rapid technological changes
- Economic downturns that could reduce IT spending
Competitors and Market Share
Key Competitors
- CRM
- NOW
- AVYA
- ORCL
- Genesys (Not US Stock Symbol)
Competitive Landscape
eGain offers competitive AI and KM. It is smaller than giants like CRM and NOW. It should focus on its niche and innovation.
Major Acquisitions
Exony
- Year: 2004
- Acquisition Price (USD millions): 13.7
- Strategic Rationale: Expanded eGain's contact center capabilities with voice and interaction management. Data obtained from various sources. The price might have been initially reported in GBP but converted to USD.
Growth Trajectory and Initiatives
Historical Growth: Historical growth has been moderate, with revenue growth influenced by new customer acquisitions and expansions within existing accounts.
Future Projections: Future growth projections depend on analyst estimates, which often consider market trends, competitive landscape, and eGain's strategic initiatives. Data unavailable without specific queries to financial data sources.
Recent Initiatives: Recent initiatives likely include investments in AI development, expansion of partner ecosystem, and marketing efforts targeting specific industries.
Summary
eGain is a smaller player in a competitive market. Its strengths are its AI and knowledge management capabilities, especially for larger businesses with complex customer service needs. The company needs to improve its market presence to challenge the larger competition and grow revenue. Investing in key partnerships will likely fuel growth.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company Website
- Press Releases
- Analyst Reports (Limited Access)
- Financial News Sources
- Third Party Data Analytics (Limited Access)
Disclaimers:
The information provided is for informational purposes only and should not be considered investment advice. Market share data are estimates and may not be precise. Financial data is dependent on publicly available information and may be incomplete without accessing premium financial data services. Past performance is not indicative of future results.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About eGain Corporation
Exchange NASDAQ | Headquaters Sunnyvale, CA, United States | ||
IPO Launch date 1999-09-23 | Co-Founder, Executive Chairman, CEO & President Mr. Ashutosh Roy | ||
Sector Technology | Industry Software - Application | Full time employees 539 | Website https://www.egain.com |
Full time employees 539 | Website https://www.egain.com | ||
eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain Knowledge Hub, which helps businesses to centralize knowledge, policies, procedures, situational expertise, best-practices, while delivering guided, and personalized solutions to customers and agents; eGain AssistGPT, an integral part of the eGain Knowledge Hub and a no-code solution that helps automate knowledge creation, omnichannel delivery, and optimization; eGain Conversation Hub for digital-first, omnichannel interaction management within a modern, purpose-built desktop; and eGain Analytics Hub enables clients to measure, manage, and optimize omnichannel service operations and knowledge. The company also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting and implementation, training, and managed services. It serves customers in various industry sectors, including banking, financial services, government, health care provider, health insurance, manufacturing, P and C insurance, outsourcers, retail, tech industry, telecom, travel and hospitality, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
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