Home 
Today's Top Picks 
Top Performers 
Watchlist 
My Robo Portfolios 
ETF Zone 
Help & Tutorial - Chart
- Upturn Summary
- Highlights
- Revenue
- Valuation
- About
EGAN 
eGain Corporation (EGAN)
- BUY Advisory
- SELL Advisory (Profit)
- SELL Advisory (Loss)
- Profit
- Loss
- Pass (Skip investing)
Stock price based on last close (see disclosures)
- ALL
- 1Y
- 1M
- 1W
Upturn Advisory Summary
01/06/2026: EGAN (3-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Moderate Performance
These Stocks/ETFs, based on Upturn Advisory, typically align with the market average, offering steady but unremarkable returns.
Number of Analysts
2 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $17.5
1 Year Target Price $17.5
| 0 | Strong Buy |
| 1 | Buy |
| 1 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit 40.73% | Avg. Invested days 45 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  3.0 |
| Profits based on simulation | Last Close 01/06/2026 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 284.58M USD | Price to earnings Ratio 8.55 | 1Y Target Price 17.5 |
Price to earnings Ratio 8.55 | 1Y Target Price 17.5 | ||
Volume (30-day avg) 2 | Beta 0.82 | 52 Weeks Range 4.34 - 15.95 | Updated Date 01/5/2026 |
52 Weeks Range 4.34 - 15.95 | Updated Date 01/5/2026 | ||
Dividends yield (FY) - | Basic EPS (TTM) 1.23 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin 38.19% | Operating Margin (TTM) 12.05% |
Management Effectiveness
Return on Assets (TTM) 3.25% | Return on Equity (TTM) 49.43% |
Valuation
Trailing PE 8.55 | Forward PE 32.26 | Enterprise Value 211658940 | Price to Sales(TTM) 3.16 |
Enterprise Value 211658940 | Price to Sales(TTM) 3.16 | ||
Enterprise Value to Revenue 2.35 | Enterprise Value to EBITDA 26 | Shares Outstanding 27051157 | Shares Floating 14625749 |
Shares Outstanding 27051157 | Shares Floating 14625749 | ||
Percent Insiders 41.02 | Percent Institutions 50.36 |
Upturn AI SWOT
eGain Corporation
Company Overview
History and Background
eGain Corporation was founded in 1997 by Ashish Gupta. It went public in 2002. The company has evolved over time to focus on providing cloud-based customer engagement solutions, moving from its initial offerings in enterprise search and knowledge management to a comprehensive platform for customer service and digital engagement.
Core Business Areas
- Customer Engagement Cloud: eGain's primary offering is a suite of cloud-based applications designed to manage customer interactions across various channels. This includes solutions for customer service, marketing, and sales, aiming to provide a unified and personalized customer experience.
- Knowledge Management: A foundational element, eGain provides robust knowledge management capabilities that power its customer engagement solutions, enabling agents and customers to access relevant information quickly and efficiently.
- AI and Automation: The company integrates artificial intelligence (AI) and automation technologies to enhance customer service operations, such as intelligent chatbots, automated routing, and predictive analytics.
Leadership and Structure
eGain Corporation is led by its founder and CEO, Ashish Gupta. The company operates with a matrix organizational structure, common in technology firms, with teams dedicated to product development, sales, marketing, customer success, and operations. Specific board members and executive team details can be found in their investor relations materials.
Top Products and Market Share
Key Offerings
- eGain Customer Engagement Platform: This is eGain's flagship product, a unified cloud-based suite for customer service and digital engagement. It encompasses capabilities like omnichannel messaging, self-service portals, agent desktop, knowledge base, and AI-powered virtual assistants. Competitors include Salesforce (Service Cloud), Zendesk, ServiceNow, and Genesys. Specific market share data for this platform is not readily available publicly, but it operates within the competitive customer service software market.
- eGain Knowledge Hub: A core component of the engagement platform, providing a centralized repository for organizational knowledge. It enables efficient content creation, management, and dissemination to agents and customers. Competitors in knowledge management include companies like Bloomfire and Guru, though eGain integrates this deeply into its broader customer engagement suite.
- eGain Virtual Assistant: An AI-powered chatbot solution designed to automate customer interactions for common queries and tasks. Competitors include many AI chatbot providers and larger CRM vendors with integrated AI capabilities, such as IBM Watson Assistant, Microsoft Bot Framework, and Google Dialogflow.
Market Dynamics
Industry Overview
eGain operates in the rapidly evolving customer experience (CX) and customer service software market. This sector is characterized by increasing demand for digital transformation, omnichannel capabilities, AI-driven automation, and personalized customer journeys. The industry is highly competitive with a mix of large enterprise players and specialized niche providers.
Positioning
eGain positions itself as a provider of a unified, cloud-native platform for customer engagement, emphasizing its AI capabilities and ease of integration. Its competitive advantage lies in its integrated suite, which aims to simplify customer service operations and improve efficiency. The company focuses on delivering measurable ROI for its clients.
Total Addressable Market (TAM)
The Total Addressable Market (TAM) for customer experience and customer service software is substantial and growing, estimated to be in the tens of billions of dollars globally. eGain competes for a segment of this market by offering its comprehensive cloud platform. Its position is that of a strong contender in specific niches and among mid-market to enterprise clients seeking integrated solutions, rather than a dominant player across the entire CX landscape.
Upturn SWOT Analysis
Strengths
- Integrated, cloud-native customer engagement platform.
- Strong AI and automation capabilities.
- Focus on measurable ROI for clients.
- Experienced leadership team with a clear vision.
- Deep domain expertise in knowledge management.
Weaknesses
- Brand recognition may be lower than larger competitors.
- Sales cycles can be long for enterprise deals.
- Reliance on cloud adoption trends.
- Need to continuously innovate against fast-moving tech giants.
Opportunities
- Growing demand for AI-powered customer service.
- Expansion into new industry verticals.
- Strategic partnerships and integrations.
- Increased adoption of digital customer engagement strategies.
- Leveraging data analytics for enhanced customer insights.
Threats
- Intense competition from established players and startups.
- Rapid technological advancements requiring constant R&D investment.
- Economic downturns impacting IT spending.
- Data security and privacy concerns.
- Acquisition or consolidation by larger competitors.
Competitors and Market Share
Key Competitors
- Salesforce (CRM)
- Zendesk (ZEN)
- ServiceNow (NOW)
- Genesys Cloud CX
- Microsoft Dynamics 365 (MSFT)
Competitive Landscape
eGain competes in a crowded market. Its advantages include a unified platform and strong AI integration. However, it faces challenges from larger, well-funded competitors with broader product portfolios and extensive sales networks. eGain's ability to differentiate through innovation, customer service quality, and targeted industry solutions is crucial for its success.
Growth Trajectory and Initiatives
Historical Growth: eGain has experienced periods of growth, particularly as the market for customer engagement solutions has expanded. The shift to cloud-based services has been a significant driver of its more recent growth trajectory. Revenue growth has been characterized by an increasing proportion of recurring subscription revenue.
Future Projections: Future growth projections for eGain are typically influenced by analyst reports and company guidance. Analysts often forecast continued revenue growth driven by the adoption of its cloud platform, expansion in its customer base, and the ongoing demand for AI-powered customer service. Key metrics to watch are cloud revenue growth, customer acquisition, and average revenue per user (ARPU).
Recent Initiatives: Recent initiatives likely include further enhancements to its AI capabilities, expanding its partner ecosystem, and focusing on specific industry solutions to address unique customer needs. The company may also be investing in sales and marketing to drive broader adoption of its platform.
Summary
eGain Corporation is a player in the competitive customer engagement software market, with a strong focus on its cloud-native platform and AI capabilities. The company has a solid foundation and is well-positioned to capitalize on the growing demand for digital customer service solutions. Its primary challenge lies in scaling its market share against larger, more established competitors and continuously innovating to stay ahead in a rapidly evolving technological landscape.
Similar Stocks
Sources and Disclaimers
Data Sources:
- eGain Corporation Investor Relations
- SEC Filings (10-K, 10-Q)
- Industry Analyst Reports (e.g., Gartner, Forrester)
- Financial News and Data Providers (e.g., Refinitiv, Bloomberg)
- Company Website
Disclaimers:
This JSON output is generated based on publicly available information and is intended for informational purposes only. It does not constitute investment advice. Financial data and market share estimates are subject to change and may vary depending on the source and reporting period. Investors should conduct their own due diligence before making any investment decisions.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About eGain Corporation
Exchange NASDAQ | Headquaters Sunnyvale, CA, United States | ||
IPO Launch date 1999-09-23 | Co-Founder, Executive Chairman, CEO & President Mr. Ashutosh Roy | ||
Sector Technology | Industry Software - Application | Full time employees 444 | Website https://www.egain.com |
Full time employees 444 | Website https://www.egain.com | ||
eGain Corporation engages in the development, license, implementation, and support of its customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain AI Agent, which helps businesses to deploy enterprise-grade agentic solutions built on knowledge and guided actions; eGain AI Knowledge Hub to centralize knowledge, policies, procedures, situations, and best-practices, as well as guided and personalized answers to customers, agents, and field staff; and eGain Conversation Hub for scalable capabilities of digital-first interaction management within a modern, omnichannel desktop. The company also offers a cloud-based platform through subscription basis; professional services, such as consulting and implementation services, training services, and managed services. It serves customers in various industry sectors, financial services, the public sector, healthcare, telecommunications, and other highly regulated industries. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
Note: This website is maintained by Upturn Corporation, which is an investment adviser registered with the U.S. Securities and Exchange Commission. Such registration does not imply a certain level of skill or training. Investing in securities has risks. Past performance is no guarantee of future returns. No assurance is provided as to any particular investment return, and you may lose money using our services. You are strongly advised to consult appropriate counsel before making any investments in companies you learn about through our services. You should obtain appropriate legal, tax, investment, accounting, and other advice that takes into account your investment portfolio and overall financial situation. You are solely responsible for conducting due diligence on a potential investment. We do not affect trades for you. You will select your own broker through which to transact. Investments are not FDIC insured, they are not guaranteed, and they may lose value. Please see the Privacy Policy, Terms of Use, and Disclosure for more information.