Home 
Today's Top Picks 
Top Performers 
Watchlist 
My Robo Portfolios 
ETF Zone 
Help & Tutorial 
Cancel anytime
- Chart
- Upturn Summary
- Highlights
- Revenue
- Valuation
Upturn AI SWOT - About
EGAN 
eGain Corporation (EGAN)
- BUY Advisory
- SELL Advisory (Profit)
- SELL Advisory (Loss)
- Profit
- Loss
- Pass (Skip investing)
Stock price based on last close (see disclosures)
- ALL
- YEAR
- MONTH
- WEEK
Upturn Advisory Summary
08/28/2025: EGAN (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
2 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $8
1 Year Target Price $8
| 0 | Strong Buy |
| 1 | Buy |
| 1 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -10.51% | Avg. Invested days 45 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 08/28/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 173.40M USD | Price to earnings Ratio 63.4 | 1Y Target Price 8 |
Price to earnings Ratio 63.4 | 1Y Target Price 8 | ||
Volume (30-day avg) 2 | Beta 0.45 | 52 Weeks Range 4.34 - 7.33 | Updated Date 08/28/2025 |
52 Weeks Range 4.34 - 7.33 | Updated Date 08/28/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) 0.1 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date 2025-09-04 | When - | Estimate 0.055 | Actual - |
Profitability
Profit Margin 3.3% | Operating Margin (TTM) 0.13% |
Management Effectiveness
Return on Assets (TTM) 1.31% | Return on Equity (TTM) 5.02% |
Valuation
Trailing PE 63.4 | Forward PE 27.55 | Enterprise Value 108463393 | Price to Sales(TTM) 1.98 |
Enterprise Value 108463393 | Price to Sales(TTM) 1.98 | ||
Enterprise Value to Revenue 1.24 | Enterprise Value to EBITDA 28.51 | Shares Outstanding 27350700 | Shares Floating 14623322 |
Shares Outstanding 27350700 | Shares Floating 14623322 | ||
Percent Insiders 36.68 | Percent Institutions 55.26 |
Upturn AI SWOT
eGain Corporation
Company Overview
History and Background
eGain Corporation was founded in 1997. It initially focused on knowledge management software and has evolved into a provider of customer engagement solutions.
Core Business Areas
- Customer Engagement Hub: eGain's core offering, providing a unified platform for omnichannel customer service, knowledge management, and AI-powered assistance.
- AI and Analytics: Leverages AI for virtual assistance, predictive analytics, and personalized customer experiences.
- Knowledge Management: Provides tools and solutions for managing and delivering relevant knowledge across all customer touchpoints.
Leadership and Structure
The CEO is Ashu Roy. The company has a functional organizational structure with departments for product development, sales, marketing, and customer support.
Top Products and Market Share
Key Offerings
- eGain Solve: A knowledge management solution that empowers agents and customers with quick access to relevant information. The market share is difficult to pinpoint exactly but in the knowledge management market is in top 10. Competitors include ServiceNow, Salesforce, and Zendesk.
- eGain Messaging: Enables AI-powered conversational experiences across various messaging channels. The market share is difficult to pinpoint exactly but in the messaging platform market is in top 10. Competitors include Twilio, Genesys, and Verint.
- eGain Innovation Cloud: A platform which is built on a microservices architecture, helps with scalability and integration flexibility. The company reports that this platform has an annual recurring revenue (ARR) that is growing. Competitors are similar to the others mentioned above
Market Dynamics
Industry Overview
The customer engagement solutions market is growing, driven by the need for businesses to deliver seamless and personalized customer experiences across all channels. Cloud-based solutions and AI-powered capabilities are gaining traction.
Positioning
eGain positions itself as a provider of AI-powered customer engagement solutions, focusing on knowledge management and omnichannel customer service. They compete with larger players but differentiate with specialized expertise.
Total Addressable Market (TAM)
The customer experience (CX) management market is expected to reach hundreds of billions of dollars. eGain is positioned to capture a portion of this TAM with its specialized offerings.
Upturn SWOT Analysis
Strengths
- Strong focus on knowledge management
- AI-powered capabilities
- Unified omnichannel platform
- Scalable Innovation Cloud architecture
Weaknesses
- Smaller market share compared to larger competitors
- Potential dependence on specific industries
- Limited brand recognition compared to some rivals
Opportunities
- Growing demand for AI-powered customer engagement
- Expansion into new industries and geographies
- Partnerships and integrations with other technology providers
- Further development of cloud-based solutions
Threats
- Intense competition from larger players
- Rapid technological changes in the customer engagement space
- Economic downturn affecting customer spending
- Security and privacy concerns related to data management
Competitors and Market Share
Key Competitors
- CRM
- NOW
- AVYA
- GENESYS
- VERINT
- ORCL
Competitive Landscape
eGain's advantage lies in its specialized knowledge management and AI capabilities. Its disadvantage is its smaller size compared to competitors with broader product portfolios.
Major Acquisitions
Exony
- Year: 2012
- Acquisition Price (USD millions): 26.3
- Strategic Rationale: Expanded eGain's omnichannel capabilities by adding contact center process automation.
Growth Trajectory and Initiatives
Historical Growth: eGain's historical growth has been moderate, with revenue fluctuations. Growth is tied to the adoption of AI and omnichannel solutions.
Future Projections: Analyst projections vary, but generally expect growth in line with the overall customer engagement market. Growth will be dependent on eGain's ability to win deals against larger competitors.
Recent Initiatives: Recent initiatives include launching new AI-powered features, expanding partnerships, and focusing on cloud-based deployments.
Summary
eGain Corporation is a smaller player in a competitive market, with strengths in AI-powered knowledge management and a unified platform. Its growth depends on winning market share from larger competitors and capitalizing on the growing demand for customer engagement solutions. The company needs to maintain innovation and expand partnerships to remain competitive. Financial performance needs to be monitored for sustained profitability and growth.
Peer Comparison
Sources and Disclaimers
Data Sources:
- eGain Corporation Investor Relations
- Industry Analyst Reports
- Company Filings
Disclaimers:
This analysis is for informational purposes only and does not constitute financial advice. Market share data is estimated and may vary depending on the source.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About eGain Corporation
Exchange NASDAQ | Headquaters Sunnyvale, CA, United States | ||
IPO Launch date 1999-09-23 | Co-Founder, Executive Chairman, CEO & President Mr. Ashutosh Roy | ||
Sector Technology | Industry Software - Application | Full time employees 539 | Website https://www.egain.com |
Full time employees 539 | Website https://www.egain.com | ||
eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain Knowledge Hub, which helps businesses to centralize knowledge, policies, procedures, situational expertise, best-practices, while delivering guided, and personalized solutions to customers and agents; eGain AssistGPT, an integral part of the eGain Knowledge Hub and a no-code solution that helps automate knowledge creation, omnichannel delivery, and optimization; eGain Conversation Hub for digital-first, omnichannel interaction management within a modern, purpose-built desktop; and eGain Analytics Hub enables clients to measure, manage, and optimize omnichannel service operations and knowledge. The company also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting and implementation, training, and managed services. It serves customers in various industry sectors, including banking, financial services, government, health care provider, health insurance, manufacturing, P and C insurance, outsourcers, retail, tech industry, telecom, travel and hospitality, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
Note: This website is maintained by Upturn Corporation, which is an investment adviser registered with the U.S. Securities and Exchange Commission. Such registration does not imply a certain level of skill or training. Investing in securities has risks. Past performance is no guarantee of future returns. No assurance is provided as to any particular investment return, and you may lose money using our services. You are strongly advised to consult appropriate counsel before making any investments in companies you learn about through our services. You should obtain appropriate legal, tax, investment, accounting, and other advice that takes into account your investment portfolio and overall financial situation. You are solely responsible for conducting due diligence on a potential investment. We do not affect trades for you. You will select your own broker through which to transact. Investments are not FDIC insured, they are not guaranteed, and they may lose value. Please see the Privacy Policy, Terms of Use, and Disclosure for more information.