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Upturn AI SWOT - About
EGAN 
eGain Corporation (EGAN)
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Upturn Advisory Summary
07/02/2025: EGAN (1-star) has a low Upturn Star Rating. Not recommended to BUY.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
2 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $8
1 Year Target Price $8
| 0 | Strong Buy |
| 1 | Buy |
| 1 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -3.85% | Avg. Invested days 41 | Today’s Advisory Consider higher Upturn Star rating |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 07/02/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 185.98M USD | Price to earnings Ratio 68 | 1Y Target Price 8 |
Price to earnings Ratio 68 | 1Y Target Price 8 | ||
Volume (30-day avg) 2 | Beta 0.37 | 52 Weeks Range 4.34 - 7.62 | Updated Date 07/1/2025 |
52 Weeks Range 4.34 - 7.62 | Updated Date 07/1/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) 0.1 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin 3.3% | Operating Margin (TTM) 0.13% |
Management Effectiveness
Return on Assets (TTM) 1.31% | Return on Equity (TTM) 5.02% |
Valuation
Trailing PE 68 | Forward PE 27.17 | Enterprise Value 106001831 | Price to Sales(TTM) 2.12 |
Enterprise Value 106001831 | Price to Sales(TTM) 2.12 | ||
Enterprise Value to Revenue 1.21 | Enterprise Value to EBITDA 27.87 | Shares Outstanding 27350700 | Shares Floating 14619492 |
Shares Outstanding 27350700 | Shares Floating 14619492 | ||
Percent Insiders 36.68 | Percent Institutions 56.72 |
Analyst Ratings
Rating 1 | Target Price 8 | Buy 1 | Strong Buy - |
Buy 1 | Strong Buy - | ||
Hold 1 | Sell - | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
eGain Corporation
Company Overview
History and Background
eGain Corporation was founded in 1997. It is a software company specializing in customer engagement solutions. Over the years, it has evolved from offering basic web self-service to a comprehensive suite of AI-powered customer experience tools.
Core Business Areas
- Customer Engagement Hub: eGain's core offering, providing a unified platform for managing customer interactions across various channels (web, social, mobile, and contact center).
- AI and Analytics: Incorporates AI-powered capabilities such as virtual assistants, knowledge management, and analytics to personalize customer experiences and improve agent efficiency.
- Knowledge Management: Provides solutions to manage and deliver relevant knowledge to both customers and agents, improving self-service and agent-assisted interactions.
Leadership and Structure
eGain is led by Ashu Roy, the CEO. The organizational structure consists of various departments including product development, sales, marketing, customer support, and finance. It is a publicly traded company.
Top Products and Market Share
Key Offerings
- eGain Solve: AI-powered knowledge management platform for agents and customers. Market share data is not readily available. Competitors include Salesforce Knowledge, ServiceNow Knowledge Management, and Zendesk Guide.
- eGain Messaging: Omnichannel messaging platform for customer service. Market share data is not readily available. Competitors include LivePerson, Zendesk Suite, and Salesforce Service Cloud.
- eGain Virtual Assistant: AI-powered virtual assistant for customer self-service. Market share data is not readily available. Competitors include Amelia (IPsoft), Kore.ai and Google Dialogflow.
Market Dynamics
Industry Overview
The customer engagement solutions industry is experiencing growth driven by increasing demand for personalized and seamless customer experiences. AI and cloud-based solutions are gaining traction.
Positioning
eGain positions itself as a leader in AI-powered customer engagement solutions. Its competitive advantages include its unified platform, AI capabilities, and focus on knowledge management.
Total Addressable Market (TAM)
The TAM for customer experience (CX) solutions is estimated to be in the tens of billions of dollars annually. eGain is positioned to capture a portion of this market through its specialized AI and knowledge management capabilities.
Upturn SWOT Analysis
Strengths
- Strong AI capabilities
- Unified customer engagement platform
- Focus on knowledge management
- Established customer base
Weaknesses
- Smaller market share compared to larger competitors
- Limited brand recognition
- Dependence on specific industries
Opportunities
- Growing demand for AI-powered customer engagement solutions
- Expansion into new industries and geographies
- Partnerships and integrations with other technology providers
- Cloud adoption
Threats
- Intense competition from larger players
- Rapid technological advancements
- Economic downturns
- Data security and privacy concerns
Competitors and Market Share
Key Competitors
- CRM
- NOW
- ZEN
Competitive Landscape
eGain faces stiff competition from larger and more established players in the customer engagement solutions market. Its strengths lie in its AI capabilities and knowledge management focus, but it needs to improve brand recognition and market reach.
Major Acquisitions
Exony
- Year: 2012
- Acquisition Price (USD millions): 11.2
- Strategic Rationale: Acquired Exony to integrate its interaction analytics capabilities into eGain's customer engagement platform.
Growth Trajectory and Initiatives
Historical Growth: eGain has demonstrated moderate growth in recent years, driven by demand for its AI-powered customer engagement solutions.
Future Projections: Analyst projections suggest continued growth for eGain, driven by increased adoption of AI and cloud-based customer engagement solutions. Values are needed to properly assess
Recent Initiatives: Recent initiatives include strategic partnership with Salesforce and expansion of its AI capabilities.
Summary
eGain is a niche player in the customer engagement solutions market, focusing on AI and knowledge management. It faces strong competition from larger companies. While its innovative AI-powered platform is a strength, limited brand recognition and resources pose challenges. eGain needs to strategically expand its market reach and strengthen partnerships to capture a larger market share.
Peer Comparison
Sources and Disclaimers
Data Sources:
- SEC Filings
- Company Website
- Analyst Reports (estimates)
- Industry Reports
Disclaimers:
This analysis is for informational purposes only and should not be considered financial advice. Market share and other data may be estimates and subject to change. Financial data relies on example values and are not real-time actuals.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About eGain Corporation
Exchange NASDAQ | Headquaters Sunnyvale, CA, United States | ||
IPO Launch date 1999-09-23 | Co-Founder, Executive Chairman, CEO & President Mr. Ashutosh Roy | ||
Sector Technology | Industry Software - Application | Full time employees 539 | Website https://www.egain.com |
Full time employees 539 | Website https://www.egain.com | ||
eGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides eGain Knowledge Hub, which helps businesses to centralize knowledge, policies, procedures, situational expertise, best-practices, while delivering guided, and personalized solutions to customers and agents; eGain AssistGPT, an integral part of the eGain Knowledge Hub and a no-code solution that helps automate knowledge creation, omnichannel delivery, and optimization; eGain Conversation Hub for digital-first, omnichannel interaction management within a modern, purpose-built desktop; and eGain Analytics Hub enables clients to measure, manage, and optimize omnichannel service operations and knowledge. The company also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting and implementation, training, and managed services. It serves customers in various industry sectors, including banking, financial services, government, health care provider, health insurance, manufacturing, P and C insurance, outsourcers, retail, tech industry, telecom, travel and hospitality, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
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