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Five9 Inc (FIVN)

Upturn stock ratingUpturn stock rating
$27.86
Last Close (24-hour delay)
Profit since last BUY-4.43%
upturn advisory
Consider higher Upturn Star rating
BUY since 23 days
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Upturn Advisory Summary

07/10/2025: FIVN (1-star) has a low Upturn Star Rating. Not recommended to BUY.

Upturn Star Rating

rating

Not Recommended Performance

These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.

Number of Analysts

rating

24 Analysts rated it

Well-followed company, solid analyst reports, reliable data for confident investing.

1 Year Target Price $37.15

1 Year Target Price $37.15

Analysts Price Target For last 52 week
$37.15 Target price
52w Low $21.04
Current$27.86
52w High $49.9

Analysis of Past Performance

Type Stock
Historic Profit -2.3%
Avg. Invested days 29
Today’s Advisory Consider higher Upturn Star rating
Upturn Star Rating Upturn stock ratingUpturn stock rating
Upturn Advisory Performance Upturn Advisory Performance 3.0
Stock Returns Performance Upturn Returns Performance 1.0
Upturn Profits based on simulationUpturn Profits based on simulation Profits based on simulation
Upturn Profits based on simulationUpturn Profits based on simulation Last Close 07/10/2025

Key Highlights

Company Size Mid-Cap Stock
Market Capitalization 2.19B USD
Price to earnings Ratio -
1Y Target Price 37.15
Price to earnings Ratio -
1Y Target Price 37.15
Volume (30-day avg) 24
Beta 1.21
52 Weeks Range 21.04 - 49.90
Updated Date 07/10/2025
52 Weeks Range 21.04 - 49.90
Updated Date 07/10/2025
Dividends yield (FY) -
Basic EPS (TTM) -0.06

Analyzing Revenue: Products, Geography and Growth

Revenue by Products

Revenue by Geography

Geography revenue - Year on Year

Earnings Date

Report Date -
When -
Estimate -
Actual -

Profitability

Profit Margin -0.48%
Operating Margin (TTM) -1.94%

Management Effectiveness

Return on Assets (TTM) -0.45%
Return on Equity (TTM) -0.9%

Valuation

Trailing PE -
Forward PE 10.42
Enterprise Value 2384600682
Price to Sales(TTM) 2.04
Enterprise Value 2384600682
Price to Sales(TTM) 2.04
Enterprise Value to Revenue 2.22
Enterprise Value to EBITDA 35.37
Shares Outstanding 76272000
Shares Floating 74778608
Shares Outstanding 76272000
Shares Floating 74778608
Percent Insiders 1.01
Percent Institutions 115.15

ai summary icon Upturn AI SWOT

Five9 Inc

stock logo

Company Overview

overview logo History and Background

Five9 was founded in 2001, initially focused on providing virtual contact center solutions. It has grown through strategic acquisitions and technological advancements to become a leading provider of cloud contact center software.

business area logo Core Business Areas

  • Cloud Contact Center Platform: Five9 offers a comprehensive suite of cloud-based software solutions for contact centers, enabling businesses to manage customer interactions across multiple channels (voice, email, chat, social media).

leadership logo Leadership and Structure

The leadership team includes Rowan Trollope (CEO). The company operates with a functional organizational structure, focusing on product development, sales, marketing, and customer support.

Top Products and Market Share

overview logo Key Offerings

  • Five9 Intelligent Cloud Contact Center: A comprehensive suite of applications that include inbound/outbound call management, CRM integrations, analytics, workforce optimization (WFO), AI, and automation tools. Competitors include Genesys, NICE, and Twilio. Market share is estimated around 15-20%.
  • Five9 Agent Assist: AI-powered real-time assistance to agents during customer interactions. Market share is still emerging. Competitors include ASAPP and Observe.ai.

Market Dynamics

industry overview logo Industry Overview

The cloud contact center industry is experiencing strong growth, driven by the increasing demand for omnichannel customer engagement and the shift towards digital transformation. Growth is also spurred by increased AI capabilities.

Positioning

Five9 is a leading pure-play cloud contact center vendor. Competitive advantages include its comprehensive platform, focus on innovation, and strong customer relationships.

Total Addressable Market (TAM)

The total addressable market is estimated to exceed $70 billion. Five9 is positioned to capture a significant portion of this market with its cloud-based solutions.

Upturn SWOT Analysis

Strengths

  • Cloud-native platform
  • Strong focus on innovation
  • Comprehensive product suite
  • Scalability
  • AI driven functionalities

Weaknesses

  • Reliance on key partnerships
  • Smaller market share compared to some larger competitors
  • Competition in a rapidly evolving industry

Opportunities

  • Expansion into new markets
  • Increased adoption of AI and automation
  • Growing demand for omnichannel customer engagement
  • Integration with new CRM platforms
  • Further expansion of AI-driven products

Threats

  • Intense competition
  • Economic downturn
  • Rapid technological changes
  • Data security and privacy concerns
  • Change in regulations

Competitors and Market Share

competitor logo Key Competitors

  • GENESYS (Private)
  • NICE (NICE)
  • TWLO (TWLO)

Competitive Landscape

Five9's competitive advantages include its pure-play cloud focus and comprehensive platform. Disadvantages may include smaller scale compared to some larger competitors.

Major Acquisitions

Aceyus

  • Year: 2023
  • Acquisition Price (USD millions): 87.8
  • Strategic Rationale: Aceyus provides data integration capabilities that Five9 uses to enhance its ability to help organizations optimize agent and customer experiences.

Infernos

  • Year: 2020
  • Acquisition Price (USD millions): 67
  • Strategic Rationale: Provides tools to leverage AI and Machine Learning to improve customer experiences.

Growth Trajectory and Initiatives

Historical Growth: Five9 has experienced significant growth in recent years, driven by the increasing adoption of cloud contact center solutions.

Future Projections: Analyst estimates can be found on financial websites. Projections often include revenue growth targets and EPS estimates.

Recent Initiatives: Recent strategic initiatives may include acquisitions, product launches, and partnerships.

Summary

Five9 is a key player in the growing cloud contact center market. Its comprehensive platform, focus on innovation, and AI integration are strengths. Competition in the industry and integration with new CRM platforms pose potential challenges. Strategic acquisitions have helped the company enhance it's product portfolio and competitive positioning.

Peer Comparison

Sources and Disclaimers

Data Sources:

  • Company SEC Filings
  • Financial News Outlets
  • Industry Research Reports
  • Company Website

Disclaimers:

The information provided is for general informational purposes only and should not be considered investment advice. Market conditions and company performance can change rapidly.

Upturn AI SummarizationUpturn AI Summarization AI Summarization is directionally correct and might not be accurate.

Upturn AI SummarizationUpturn AI Summarization Summarized information shown could be a few years old and not current.

Upturn AI SummarizationUpturn AI Summarization Fundamental Rating based on AI could be based on old data.

Upturn AI SummarizationUpturn AI Summarization AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.

About Five9 Inc

Exchange NASDAQ
Headquaters San Ramon, CA, United States
IPO Launch date 2014-04-04
CEO & Chairman Mr. Michael Burkland M.B.A.
Sector Technology
Industry Software - Infrastructure
Full time employees 3073
Full time employees 3073

Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises of including intelligent virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, AI summaries, Revenue Execution, AI capability, and AI Agents that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.