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Upturn AI SWOT - About
FIVN 
Five9 Inc (FIVN)
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Upturn Advisory Summary
09/17/2025: FIVN (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
24 Analysts rated it
Well-followed company, solid analyst reports, reliable data for confident investing.
1 Year Target Price $36.38
1 Year Target Price $36.38
| 12 | Strong Buy |
| 6 | Buy |
| 6 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -12.15% | Avg. Invested days 32 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 09/17/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 1.97B USD | Price to earnings Ratio 212.5 | 1Y Target Price 36.38 |
Price to earnings Ratio 212.5 | 1Y Target Price 36.38 | ||
Volume (30-day avg) 24 | Beta 1.18 | 52 Weeks Range 21.04 - 49.90 | Updated Date 09/17/2025 |
52 Weeks Range 21.04 - 49.90 | Updated Date 09/17/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) 0.12 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin 0.8% | Operating Margin (TTM) 2.93% |
Management Effectiveness
Return on Assets (TTM) 0.47% | Return on Equity (TTM) 1.42% |
Valuation
Trailing PE 212.5 | Forward PE 8.14 | Enterprise Value 2133826595 | Price to Sales(TTM) 1.78 |
Enterprise Value 2133826595 | Price to Sales(TTM) 1.78 | ||
Enterprise Value to Revenue 1.95 | Enterprise Value to EBITDA 25.96 | Shares Outstanding 77262704 | Shares Floating 69803750 |
Shares Outstanding 77262704 | Shares Floating 69803750 | ||
Percent Insiders 1.62 | Percent Institutions 123.91 |
Upturn AI SWOT
Five9 Inc
Company Overview
History and Background
Five9, Inc. was founded in 2001. It initially offered on-demand call center solutions. Over time, it has evolved into a leading provider of cloud contact center software, expanding its offerings and market presence through innovation and acquisitions.
Core Business Areas
- Cloud Contact Center Platform: Provides a comprehensive suite of applications that enable organizations to manage and optimize customer interactions across various channels, including voice, chat, email, social media, and mobile.
- Professional Services: Offers implementation, training, and consulting services to help customers deploy and optimize their Five9 solutions.
- Managed Services: Provides ongoing support and management of Five9's platform to ensure its smooth operation.
Leadership and Structure
The company is led by CEO Mike Burkland. The organizational structure includes departments for engineering, sales, marketing, finance, and customer support, with a focus on driving innovation and customer satisfaction.
Top Products and Market Share
Key Offerings
- Five9 Agent Assist: AI-powered tool that provides real-time guidance and support to agents, improving efficiency and customer satisfaction. No specific market share data available. Competitors include Genesys, Salesforce Service Cloud and other Agent Assist providers.
- Five9 Intelligent Cloud Contact Center: A comprehensive suite of applications for managing inbound and outbound customer interactions across multiple channels. Five9 had an estimated 15.1% market share in 2023. Competitors include NICE, Genesys, and Talkdesk.
- Five9 Workforce Optimization: A solution that helps optimize staffing levels and agent schedules to improve contact center performance. No specific market share data available. Competitors include Verint, Calabrio, and NICE.
Market Dynamics
Industry Overview
The cloud contact center market is experiencing strong growth, driven by the increasing demand for flexible, scalable, and omnichannel customer engagement solutions. AI and automation are key trends.
Positioning
Five9 is a leading pure-play cloud contact center provider, recognized for its innovation, customer-centric approach, and strong partner ecosystem. Its competitive advantages include its comprehensive platform, AI capabilities, and focus on enterprise customers.
Total Addressable Market (TAM)
The cloud contact center market is estimated to be worth over $50 billion. Five9 is positioned to capture a significant share of this market through its innovative solutions and expansion efforts.
Upturn SWOT Analysis
Strengths
- Leading pure-play cloud contact center provider
- Comprehensive and innovative platform
- Strong focus on enterprise customers
- Scalable and flexible solutions
- Strong partner ecosystem
Weaknesses
- Reliance on a single industry
- Smaller market share compared to some competitors
- Exposure to economic downturns
Opportunities
- Expanding into new markets and verticals
- Leveraging AI and automation to enhance offerings
- Acquiring complementary technologies and companies
- Growing demand for omnichannel solutions
- Increasing adoption of cloud-based solutions
Threats
- Intense competition from larger players
- Rapid technological advancements
- Economic downturns
- Security and compliance risks
- Changing customer expectations
Competitors and Market Share
Key Competitors
- NICE (NICE)
- Genesys (Private)
- Talkdesk (Private)
- 8x8 (EGHT)
- RingCentral (RNG)
Competitive Landscape
Five9 competes with larger and smaller players in the cloud contact center market. Its advantages include its focus on enterprise customers and its comprehensive platform. Disadvantages include its smaller scale compared to some competitors.
Major Acquisitions
Aceyus
- Year: 2023
- Acquisition Price (USD millions): 93.5
- Strategic Rationale: Aceyus acquisition brings data integration and reporting capabilities to the Five9 platform.
Growth Trajectory and Initiatives
Historical Growth: Five9 has experienced strong historical growth, driven by the increasing adoption of cloud contact center solutions.
Future Projections: Analysts project continued revenue growth for Five9, driven by expanding market opportunities and strategic initiatives. Review Five9 investor relations for most recent data.
Recent Initiatives: Recent strategic initiatives include product innovation, market expansion, and acquisitions.
Summary
Five9 is a leading pure-play cloud contact center provider with a strong focus on enterprise customers. Its comprehensive platform and innovative solutions position it well for future growth. However, it faces intense competition and must continue to innovate to maintain its market position. The company's continued revenue growth and strategic acquisitions demonstrate its commitment to expansion and enhancing its offerings. Key challenges include navigating economic uncertainties and adapting to rapid technological advancements.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Five9 Investor Relations
- SEC Filings
- Industry Reports (e.g., Gartner, Forrester)
- Third Party Market Share Data
Disclaimers:
The information provided is for informational purposes only and should not be considered investment advice. Market share data is based on estimates and may vary. Financial data is based on publicly available information and may not be exhaustive.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About Five9 Inc
Exchange NASDAQ | Headquaters San Ramon, CA, United States | ||
IPO Launch date 2014-04-04 | CEO & Chairman Mr. Michael Burkland M.B.A. | ||
Sector Technology | Industry Software - Infrastructure | Full time employees 3073 | Website https://www.five9.com |
Full time employees 3073 | Website https://www.five9.com | ||
Five9, Inc., together with its subsidiaries, provides intelligent cloud software for contact centers in the United States and internationally. It offers CX platform that delivers a suite of applications, which enables the breadth of customer service, sales, and marketing functions. The company's platform comprises of including intelligent virtual agent, agent assist, workflow automation, workforce engagement management, AI insights, AI summaries, Revenue Execution, AI capability, and AI Agents that allows to manage and optimize customer interactions across voice, chat, email, web, social media, and mobile channels directly or through its application programming interfaces. It also matches each customer interaction with an agent resource and delivers customer data to the agent in real-time through integrations with adjacent enterprise applications, such as CRM software, to optimize the customer experience and enhance agent productivity. The company serves customers in various industries, such as banking and financial services, business process outsourcers, retail, healthcare, technology, and education. Five9, Inc. was incorporated in 2001 and is headquartered in San Ramon, California.
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