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Upturn AI SWOT - About
IBEX Ltd (IBEX)
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Upturn Advisory Summary
08/14/2025: IBEX (2-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Below Average Performance
These Stocks/ETFs, based on Upturn Advisory, often underperform the market, warranting careful consideration before investing.
Number of Analysts
1 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $30.5
1 Year Target Price $30.5
| 0 | Strong Buy |
| 0 | Buy |
| 1 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit 9.06% | Avg. Invested days 53 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  2.0 |
| Profits based on simulation | Last Close 08/14/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 390.21M USD | Price to earnings Ratio 12.97 | 1Y Target Price 30.5 |
Price to earnings Ratio 12.97 | 1Y Target Price 30.5 | ||
Volume (30-day avg) 1 | Beta 0.77 | 52 Weeks Range 16.31 - 32.08 | Updated Date 08/15/2025 |
52 Weeks Range 16.31 - 32.08 | Updated Date 08/15/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) 2.25 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin 6.93% | Operating Margin (TTM) 9.47% |
Management Effectiveness
Return on Assets (TTM) 10.85% | Return on Equity (TTM) 26.18% |
Valuation
Trailing PE 12.97 | Forward PE 9.86 | Enterprise Value 471803953 | Price to Sales(TTM) 0.73 |
Enterprise Value 471803953 | Price to Sales(TTM) 0.73 | ||
Enterprise Value to Revenue 0.88 | Enterprise Value to EBITDA 7.12 | Shares Outstanding 13372400 | Shares Floating 10160353 |
Shares Outstanding 13372400 | Shares Floating 10160353 | ||
Percent Insiders 13.05 | Percent Institutions 94.18 |
Upturn AI SWOT
IBEX Ltd
Company Overview
History and Background
IBEX Global, now merged into IBEX Ltd, was founded in 2003. It evolved from a traditional BPO provider to a technology-driven customer engagement partner, focusing on CX solutions. Significant milestones include strategic acquisitions and expansion into new markets, leading to its current position.
Core Business Areas
- Customer Lifecycle Experience Management: Provides solutions across the customer lifecycle, including customer acquisition, engagement, and retention.
- Omnichannel Customer Engagement: Offers services for customer interaction across various channels such as voice, email, chat, and social media.
- Digital Transformation Solutions: Delivers digital transformation solutions to improve customer experiences and operational efficiency.
Leadership and Structure
IBEX Ltd is led by a CEO and executive team. The organizational structure includes functional departments such as operations, sales, technology, and finance.
Top Products and Market Share
Key Offerings
- Customer Care Services: Provides comprehensive customer care services, including inquiry handling, issue resolution, and technical support. Lacks specific market share, competes with Teleperformance, Concentrix, and Sitel Group.
- Sales and Marketing Support: Offers sales and marketing support services, including lead generation, sales conversion, and customer acquisition programs. Lacks specific market share, competes with Wipro, Infosys BPM, and Genpact.
- Back-Office Processing: Delivers back-office processing services, including data entry, claims processing, and finance and accounting support. Lacks specific market share, competes with Accenture, TCS, and Capgemini.
Market Dynamics
Industry Overview
The customer experience (CX) market is experiencing significant growth, driven by increasing demand for personalized and seamless customer interactions. Digital transformation and omnichannel engagement are key trends.
Positioning
IBEX Ltd is positioned as a technology-driven CX provider focused on delivering customized solutions. Its competitive advantages include its expertise in leveraging technology to enhance customer experiences.
Total Addressable Market (TAM)
The global CX market is projected to reach $1 trillion USD. IBEX Ltd is positioned to capture a portion of this TAM by providing innovative CX solutions.
Upturn SWOT Analysis
Strengths
- Strong Focus on Technology and Innovation
- Deep Domain Expertise in Customer Experience
- Global Delivery Capabilities
- Strong Client Relationships
Weaknesses
- Limited Brand Recognition Compared to Larger Competitors
- High Dependence on a Few Key Clients
- Potential for Attrition Among Highly Skilled Employees
- Market is highly competitive
Opportunities
- Expanding into New Geographic Markets
- Developing New CX Solutions for Emerging Technologies
- Acquiring Smaller CX Providers to Enhance Capabilities
- Growth in the BPO sector
Threats
- Increasing Competition from Larger CX Providers
- Economic Downturn Impacting Client Spending
- Rapid Technological Changes Requiring Constant Adaptation
- Cybersecurity Threats and Data Breaches
Competitors and Market Share
Key Competitors
- TP
- CCXC
- SYKE
Competitive Landscape
IBEX Ltd competes with larger CX providers. Its advantage lies in its technology-driven approach, but it faces challenges in terms of brand recognition and market reach.
Growth Trajectory and Initiatives
Historical Growth: Historical growth trends for IBEX Ltd require specific financial data that is not available to be numerically displayed in this response.
Future Projections: Future projections for IBEX Ltd require analyst estimates that are not available to be numerically displayed in this response.
Recent Initiatives: Recent strategic initiatives undertaken by IBEX Ltd include focusing on digital transformation solutions and expanding its global delivery capabilities.
Summary
IBEX Ltd is a technology-driven CX provider with a strong focus on digital transformation. Its strengths include deep domain expertise and global delivery capabilities. The company needs to enhance its brand recognition and diversify its client base to compete more effectively in the market. IBEX Ltd will have to keep a lookout for cybersecurity threats and Data Breaches.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company Website
- Industry Reports
- Market Analysis
Disclaimers:
This analysis is based on available information and estimates. Actual results may vary.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About IBEX Ltd
Exchange NASDAQ | Headquaters Washington, DC, United States | ||
IPO Launch date 2020-08-07 | CEO & Director Mr. Robert T. Dechant | ||
Sector Technology | Industry Information Technology Services | Full time employees 33000 | Website https://www.ibex.co |
Full time employees 33000 | Website https://www.ibex.co | ||
IBEX Limited provides end-to-end technology-enabled customer lifecycle experience solutions in the United States and internationally. The company products and services portfolio includes ibex Connect that offers customer service, technical support, revenue generation, and other value-added outsourced back-office services through the CX model, which integrates voice, email, chat, SMS, social media, and other communication applications; ibex Digital, a customer acquisition solution that comprises digital marketing, e-commerce technology, and platform solutions; and ibex CX, which provides a suite to measure, monitor, and manage its clients' customer experiences. It operates customer engagement and customer acquisition delivery centers. The company serves banking and financial services, delivery and logistics, health tech and wellness, high tech, retail and e-commerce, streaming and entertainment, travel and hospitality, and utility industries. IBEX Limited was formerly known as IBEX Holdings Limited and changed its name to IBEX Limited in September 2019. The company was incorporated in 2017 and is headquartered in Washington, District of Columbia.
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