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Upturn AI SWOT - About
TTEC 
TTEC Holdings Inc (TTEC)
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Upturn Advisory Summary
10/15/2025: TTEC (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
6 Analysts rated it
Limited analyst coverage, niche firm, research info may be scarce.
1 Year Target Price $5
1 Year Target Price $5
| 3 | Strong Buy |
| 0 | Buy |
| 3 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -48.65% | Avg. Invested days 22 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  2.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 10/15/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 173.50M USD | Price to earnings Ratio - | 1Y Target Price 5 |
Price to earnings Ratio - | 1Y Target Price 5 | ||
Volume (30-day avg) 6 | Beta 1.18 | 52 Weeks Range 2.67 - 5.86 | Updated Date 10/17/2025 |
52 Weeks Range 2.67 - 5.86 | Updated Date 10/17/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.53 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -1.2% | Operating Margin (TTM) 4.04% |
Management Effectiveness
Return on Assets (TTM) 3.21% | Return on Equity (TTM) -5.95% |
Valuation
Trailing PE - | Forward PE 2.93 | Enterprise Value 1073870079 | Price to Sales(TTM) 0.08 |
Enterprise Value 1073870079 | Price to Sales(TTM) 0.08 | ||
Enterprise Value to Revenue 0.5 | Enterprise Value to EBITDA 5.55 | Shares Outstanding 48463497 | Shares Floating 20060495 |
Shares Outstanding 48463497 | Shares Floating 20060495 | ||
Percent Insiders 58.72 | Percent Institutions 30.9 |
Upturn AI SWOT
TTEC Holdings Inc
Company Overview
History and Background
TTEC Holdings, Inc., founded in 1982, originally focused on providing technology training. Over time, it evolved into a global customer experience (CX) technology and services company, expanding through acquisitions and organic growth. It went public in 1998.
Core Business Areas
- TTEC Engage: Provides customer experience (CX) services, including omnichannel contact center solutions, customer care, technical support, and sales support. It helps clients manage customer interactions across various channels.
- TTEC Digital: Offers technology solutions that enable digital transformation of customer experiences. This includes consulting, design, development, and implementation of CX technologies, such as AI-powered platforms and automation tools.
Leadership and Structure
TTEC is led by its Chairman and CEO. The organizational structure includes various executive leadership roles overseeing different business units and functional areas like finance, technology, and human resources.
Top Products and Market Share
Key Offerings
- Customer Care Solutions: Provides comprehensive customer support across multiple channels (phone, email, chat, social media). Market share is difficult to pinpoint precisely, but TTEC is a significant player in the CX outsourcing market. Competitors include Teleperformance (TEP), Concentrix (CNXC) and Sitel Group.
- Digital Transformation Services: Helps companies implement digital CX strategies using technologies like AI, automation, and analytics. Market share in this segment is fragmented, with competition from Accenture (ACN), IBM (IBM), and Capgemini.
- Technology Platform: TTEC Humanify Customer Experience Platform delivers omnichannel interaction handling and customer journey analytics. TTEC competes with Genesys, NICE and other customer experience platforms.
Market Dynamics
Industry Overview
The customer experience (CX) industry is growing due to increasing customer expectations and the need for businesses to differentiate themselves through superior service. Trends include increased adoption of digital channels, AI-powered solutions, and personalization.
Positioning
TTEC positions itself as a leader in providing integrated CX solutions, combining technology and services. Its competitive advantages include its global reach, diverse client base, and expertise in both digital and traditional CX.
Total Addressable Market (TAM)
The global customer experience management market is projected to reach hundreds of billions of dollars. TTEC is positioned to capture a portion of this market through its comprehensive CX offerings.
Upturn SWOT Analysis
Strengths
- Global Presence
- Integrated CX Solutions
- Diverse Client Base
- Strong Technology Expertise
- End-to-End CX Capabilities
Weaknesses
- High Dependence on Key Clients
- Competitive Market
- Integration Risks from Acquisitions
- Potential impact from automation of call centers
Opportunities
- Growing Demand for Digital CX
- Expansion into New Geographies
- Partnerships with Technology Providers
- Adoption of AI and Automation
Threats
- Economic Downturns
- Increased Competition
- Data Security and Privacy Concerns
- Rapid Technological Changes
- Labor Costs and Availability
Competitors and Market Share
Key Competitors
- TEP
- CNXC
- G
Competitive Landscape
TTEC competes with large outsourcing providers (TEP and CNXC) and consulting firms, differentiating itself through its integrated approach to CX combining technology and services. TTEC's advantage comes from its consulting arm.
Major Acquisitions
Faneuil, Inc.
- Year: 2021
- Acquisition Price (USD millions): 140
- Strategic Rationale: Expanded TTEC's presence in the government sector and added capabilities in citizen experience management.
Growth Trajectory and Initiatives
Historical Growth: TTEC has grown through acquisitions and organic expansion in the CX market.
Future Projections: Future growth is projected to be driven by the increasing demand for digital CX solutions and expansion into new markets. Analyst estimates can be found on financial websites.
Recent Initiatives: Recent initiatives include investments in AI-powered CX platforms and strategic partnerships.
Summary
TTEC is a significant player in the CX market, offering integrated solutions and demonstrating potential for future growth. Its focus on digital transformation and strategic acquisitions enhance its market position. The company faces stiff competition and needs to manage client concentration risks effectively. Overall, TTEC has a healthy outlook due to its integrated customer experience solutions but needs to keep innovating to stay ahead.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company Website
- Financial News Outlets
- Analyst Reports
Disclaimers:
This analysis is for informational purposes only and should not be considered financial advice. Market conditions and company performance can change rapidly.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About TTEC Holdings Inc
Exchange NASDAQ | Headquaters Austin, TX, United States | ||
IPO Launch date 1996-07-31 | Founder, Chairman & CEO Mr. Kenneth D. Tuchman | ||
Sector Technology | Industry Information Technology Services | Full time employees 50000 | Website https://www.ttec.com |
Full time employees 50000 | Website https://www.ttec.com | ||
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels. It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.
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