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Upturn AI SWOT - About
TTEC 
TTEC Holdings Inc (TTEC)
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Upturn Advisory Summary
08/28/2025: TTEC (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
6 Analysts rated it
Limited analyst coverage, niche firm, research info may be scarce.
1 Year Target Price $5
1 Year Target Price $5
| 3 | Strong Buy |
| 0 | Buy |
| 3 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -48.65% | Avg. Invested days 22 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  2.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 08/28/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 183.68M USD | Price to earnings Ratio - | 1Y Target Price 5 |
Price to earnings Ratio - | 1Y Target Price 5 | ||
Volume (30-day avg) 6 | Beta 1.26 | 52 Weeks Range 2.67 - 6.28 | Updated Date 08/29/2025 |
52 Weeks Range 2.67 - 6.28 | Updated Date 08/29/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.53 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date 2025-08-07 | When - | Estimate 0.21 | Actual 0.22 |
Profitability
Profit Margin -1.2% | Operating Margin (TTM) 4.04% |
Management Effectiveness
Return on Assets (TTM) 3.21% | Return on Equity (TTM) -5.95% |
Valuation
Trailing PE - | Forward PE 3.44 | Enterprise Value 1092286208 | Price to Sales(TTM) 0.09 |
Enterprise Value 1092286208 | Price to Sales(TTM) 0.09 | ||
Enterprise Value to Revenue 0.51 | Enterprise Value to EBITDA 5.64 | Shares Outstanding 48463500 | Shares Floating 20125921 |
Shares Outstanding 48463500 | Shares Floating 20125921 | ||
Percent Insiders 58.59 | Percent Institutions 30.44 |
Upturn AI SWOT
TTEC Holdings Inc
Company Overview
History and Background
TTEC Holdings, Inc. was founded in 1982. Initially focused on telecommunications training, it evolved into a global customer experience (CX) technology and services company.
Core Business Areas
- TTEC Engage: Provides customer experience strategy, design, and technology implementation services. Includes omnichannel engagement, analytics, and automation solutions.
- TTEC Digital: Offers digital transformation solutions, including cloud services, AI, and data analytics, to improve customer and employee experiences. Focuses on enabling digital platforms.
Leadership and Structure
The leadership team is headed by Ken Tuchman (Chairman & CEO). The organizational structure is divided into Engage and Digital business segments, supported by corporate functions such as finance, HR, and technology.
Top Products and Market Share
Key Offerings
- Customer Engagement Services: Provides omnichannel customer support, customer acquisition, and customer care solutions. Market share data varies, but TTEC competes with global outsourcers. Competitors include Concentrix, Teleperformance, and Alorica. Revenue from this segment contributes significantly to TTEC's overall revenue. Market share data is not consistently reported for all offerings.
- Digital Transformation Solutions: Delivers cloud migration, AI-powered automation, and data analytics services to improve customer and employee experiences. Competitors include Accenture, Infosys, and Wipro. Revenue from this segment continues to increase. Market share data is not consistently reported for all offerings.
Market Dynamics
Industry Overview
The CX technology and services industry is growing rapidly, driven by increasing demand for personalized and seamless customer experiences. Key trends include cloud adoption, AI-powered automation, and omnichannel engagement.
Positioning
TTEC is positioned as a provider of end-to-end CX solutions, combining consulting, technology, and managed services. Its competitive advantages include its deep industry expertise and its integrated suite of offerings.
Total Addressable Market (TAM)
The global customer experience management market is projected to reach hundreds of billions of dollars. TTEC is positioned to capture a portion of this TAM through its comprehensive solutions and focus on digital transformation.
Upturn SWOT Analysis
Strengths
- Strong industry expertise
- End-to-end CX solutions
- Global presence
- Focus on innovation
Weaknesses
- Dependence on key clients
- Integration risks from acquisitions
- Exposure to economic cycles
- High attrition rates
Opportunities
- Growing demand for CX solutions
- Expansion into new markets
- Adoption of AI and automation
- Partnerships with technology providers
Threats
- Increased competition
- Economic slowdown
- Cybersecurity risks
- Changing customer expectations
Competitors and Market Share
Key Competitors
- CNXC
- TP
- ALC
Competitive Landscape
TTEC competes with global outsourcers, technology providers, and consulting firms. Its advantages include its end-to-end solutions and its deep industry expertise. Disadvantages may include its smaller scale compared to some of its larger competitors.
Major Acquisitions
Faneuil, Inc.
- Year: 2021
- Acquisition Price (USD millions): 140
- Strategic Rationale: Strengthen TTEC Government Solutions presence in healthcare, transportation, and social programs
Growth Trajectory and Initiatives
Historical Growth: TTEC has experienced growth through organic expansion and acquisitions. Growth rates have varied depending on economic conditions and industry trends.
Future Projections: Analyst estimates suggest continued growth for TTEC, driven by demand for CX solutions and digital transformation. Specific projections are subject to change.
Recent Initiatives: Recent initiatives include expanding its digital capabilities, investing in AI and automation, and strengthening its partnerships with technology providers.
Summary
TTEC is a notable player in the customer experience solutions market, leveraging its integrated digital and customer engagement platforms. While its end-to-end offerings and industry expertise position it well for growth, the company faces competition from larger players and must carefully manage its debt. Future growth depends on successful expansion into emerging markets and effectively managing cybersecurity risks. Continuous innovation and adaptation to evolving customer expectations are vital for sustaining a competitive edge.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company filings
- Analyst reports
- Industry research
Disclaimers:
This analysis is based on available information and is subject to change. It is not financial advice.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About TTEC Holdings Inc
Exchange NASDAQ | Headquaters Austin, TX, United States | ||
IPO Launch date 1996-07-31 | Founder, Chairman & CEO Mr. Kenneth D. Tuchman | ||
Sector Technology | Industry Information Technology Services | Full time employees 50000 | Website https://www.ttec.com |
Full time employees 50000 | Website https://www.ttec.com | ||
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels. It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.
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