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TTEC 
TTEC Holdings Inc (TTEC)
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Upturn Advisory Summary
12/05/2025: TTEC (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
6 Analysts rated it
Limited analyst coverage, niche firm, research info may be scarce.
1 Year Target Price $5
1 Year Target Price $5
| 3 | Strong Buy |
| 0 | Buy |
| 3 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -48.65% | Avg. Invested days 22 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  2.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 12/05/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 173.81M USD | Price to earnings Ratio - | 1Y Target Price 5 |
Price to earnings Ratio - | 1Y Target Price 5 | ||
Volume (30-day avg) 6 | Beta 1.08 | 52 Weeks Range 2.48 - 5.86 | Updated Date 12/6/2025 |
52 Weeks Range 2.48 - 5.86 | Updated Date 12/6/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.37 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -0.84% | Operating Margin (TTM) 2.8% |
Management Effectiveness
Return on Assets (TTM) 3.05% | Return on Equity (TTM) -3.45% |
Valuation
Trailing PE - | Forward PE 3.19 | Enterprise Value 1092548744 | Price to Sales(TTM) 0.08 |
Enterprise Value 1092548744 | Price to Sales(TTM) 0.08 | ||
Enterprise Value to Revenue 0.51 | Enterprise Value to EBITDA 5.57 | Shares Outstanding 48549666 | Shares Floating 20137430 |
Shares Outstanding 48549666 | Shares Floating 20137430 | ||
Percent Insiders 58.64 | Percent Institutions 32.99 |
Upturn AI SWOT
TTEC Holdings Inc
Company Overview
History and Background
TTEC Holdings, Inc., founded in 1982, is a digital customer experience (CX) technology and services company. It began as TeleTech and has grown through organic expansion and acquisitions, becoming a global provider of CX solutions.
Core Business Areas
- TTEC Engage: Provides customer engagement solutions, including omnichannel customer care, customer acquisition, and customer loyalty programs.
- TTEC Digital: Offers digital transformation services, including technology consulting, cloud migration, data analytics, and AI-powered solutions.
Leadership and Structure
TTEC is led by its Chairman and CEO. The organizational structure includes executive leadership overseeing the Engage and Digital segments, as well as functional departments like finance, HR, and technology.
Top Products and Market Share
Key Offerings
- Customer Care Solutions: Provides omnichannel customer support through various channels like phone, email, chat, and social media. TTEC's market share in the global customer care BPO market is estimated to be in the single digits. Competitors include Concentrix (CNXC), Teleperformance (TEP), and Sitel Group.
- Digital Transformation Services: Helps companies transform their customer experience through digital technologies like cloud, AI, and analytics. TTEC competes with companies like Accenture (ACN), IBM (IBM), and Capgemini in this space.
Market Dynamics
Industry Overview
The CX industry is experiencing rapid growth driven by the increasing importance of customer experience in business success and the adoption of digital technologies. Trends include omnichannel customer engagement, AI-powered customer service, and personalized customer experiences.
Positioning
TTEC is positioned as a provider of both customer engagement and digital transformation services, differentiating it from competitors focused solely on one area. Its competitive advantage lies in its integrated solutions and global delivery capabilities.
Total Addressable Market (TAM)
The global customer experience management market is projected to reach hundreds of billions of dollars. TTEC's positioning allows it to capture a portion of this TAM by offering integrated solutions.
Upturn SWOT Analysis
Strengths
- Integrated CX solutions (Engage and Digital)
- Global delivery capabilities
- Strong customer relationships
- Expertise in digital technologies
Weaknesses
- Reliance on a few large clients
- Intense competition
- Exposure to economic cycles
- Integration risks from acquisitions
Opportunities
- Growing demand for digital CX solutions
- Expansion into new geographic markets
- Acquisition of complementary businesses
- Adoption of AI and automation
Threats
- Economic downturns
- Increased competition
- Technological disruptions
- Data security and privacy concerns
Competitors and Market Share
Key Competitors
- CNXC
- TP
- GDDY
Competitive Landscape
TTEC competes with a range of global BPO providers, technology companies, and consulting firms. It differentiates itself through its integrated CX solutions and global delivery capabilities. Smaller market share than some main competitors.
Major Acquisitions
Faneuil, Inc.
- Year: 2021
- Acquisition Price (USD millions): 140
- Strategic Rationale: Expanded government sector capabilities and market presence.
Growth Trajectory and Initiatives
Historical Growth: TTEC's growth has been driven by both organic expansion and acquisitions. Historical data shows revenue growth over the past decade.
Future Projections: Analyst estimates project continued growth for TTEC, driven by the increasing demand for CX solutions. Fill in with projected numerical data.
Recent Initiatives: Recent initiatives include investments in AI, cloud, and data analytics capabilities, as well as strategic acquisitions to expand its service offerings.
Summary
TTEC is a mid-sized player in the CX space with integrated Engage and Digital offerings. Its strengths lie in its global reach and comprehensive solutions. However, it faces competition from larger players and needs to manage economic sensitivities and integration risks effectively.
Similar Stocks
Sources and Disclaimers
Data Sources:
- SEC Filings
- Company Website
- Third-party Market Research Reports
- Earnings Call Transcripts
Disclaimers:
This analysis is based on available information and is subject to change. It is not financial advice. Market share data are estimates and may vary.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About TTEC Holdings Inc
Exchange NASDAQ | Headquaters Austin, TX, United States | ||
IPO Launch date 1996-07-31 | Founder, Chairman & CEO Mr. Kenneth D. Tuchman | ||
Sector Technology | Industry Information Technology Services | Full time employees 52000 | Website https://www.ttec.com |
Full time employees 52000 | Website https://www.ttec.com | ||
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels. It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.
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