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Upturn AI SWOT - About
TTEC 
TTEC Holdings Inc (TTEC)
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Upturn Advisory Summary
07/10/2025: TTEC (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
6 Analysts rated it
Limited analyst coverage, niche firm, research info may be scarce.
1 Year Target Price $6.85
1 Year Target Price $6.85
| 3 | Strong Buy |
| 0 | Buy |
| 3 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -48.65% | Avg. Invested days 22 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  2.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 07/10/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 250.65M USD | Price to earnings Ratio - | 1Y Target Price 6.85 |
Price to earnings Ratio - | 1Y Target Price 6.85 | ||
Volume (30-day avg) 6 | Beta 1.26 | 52 Weeks Range 3.11 - 8.45 | Updated Date 07/11/2025 |
52 Weeks Range 3.11 - 8.45 | Updated Date 07/11/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -6.78 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -14.65% | Operating Margin (TTM) 5.04% |
Management Effectiveness
Return on Assets (TTM) 2.8% | Return on Equity (TTM) -68.88% |
Valuation
Trailing PE - | Forward PE 4.85 | Enterprise Value 1226862905 | Price to Sales(TTM) 0.12 |
Enterprise Value 1226862905 | Price to Sales(TTM) 0.12 | ||
Enterprise Value to Revenue 0.57 | Enterprise Value to EBITDA 6.67 | Shares Outstanding 47833200 | Shares Floating 19509244 |
Shares Outstanding 47833200 | Shares Floating 19509244 | ||
Percent Insiders 59.33 | Percent Institutions 33.41 |
Upturn AI SWOT
TTEC Holdings Inc
Company Overview
History and Background
TTEC Holdings, Inc. was founded in 1982. It initially focused on providing teleservices and has evolved into a global customer experience technology and services provider. Significant milestones include its IPO and expansion through acquisitions.
Core Business Areas
- TTEC Digital: Designs, builds, and operates digitally enabled customer experience solutions. Focuses on cloud-based technology, AI, automation, and data analytics to improve customer engagement.
- TTEC Engage: Provides customer engagement center services, including omnichannel customer care, technical support, sales, and customer acquisition.
Leadership and Structure
TTEC is led by a board of directors and a senior management team. The organizational structure is divided into the Digital and Engage segments, each with dedicated leadership.
Top Products and Market Share
Key Offerings
- CX Technology Platform: A cloud-based platform that integrates various customer experience technologies. TTEC competes with companies like Genesys, Salesforce, and NICE in the CX technology space. Market share data is fragmented across various sub-segments of the CX technology market. Revenue for this is rolled into TTEC Digital.
- Customer Engagement Services: Provides outsourced customer support, sales, and other customer interactions. Competitors include Teleperformance, Concentrix, and Sitel. Revenue is recorded into TTEC Engage. Market share varies by geography and industry vertical. It is difficult to pinpoint an exact percentage.
Market Dynamics
Industry Overview
The customer experience (CX) market is growing due to increasing customer expectations and the need for businesses to differentiate themselves. Technology plays a key role in driving CX improvements.
Positioning
TTEC is positioned as a provider of end-to-end CX solutions, combining technology and services. Its competitive advantage lies in its integrated approach and focus on digital transformation.
Total Addressable Market (TAM)
The total addressable market for CX solutions is estimated to be in the hundreds of billions of dollars globally. TTEC is well-positioned to capture a portion of this TAM through its diverse offerings.
Upturn SWOT Analysis
Strengths
- Integrated CX solutions
- Strong technology capabilities
- Global presence
- Experienced management team
Weaknesses
- High customer concentration
- Dependence on key industries
- Debt levels
- Integration risk from acquisitions
Opportunities
- Growing demand for digital CX solutions
- Expansion into new geographies
- Strategic partnerships
- Increasing adoption of AI and automation
Threats
- Intense competition
- Economic downturn
- Data security and privacy concerns
- Rapid technological changes
Competitors and Market Share
Key Competitors
- TP (Teleperformance)
- CNXC (Concentrix)
- G (Genesys - Private)
- CRM (Salesforce)
- NICE
Competitive Landscape
TTEC competes with larger players in the CX market. Its advantage lies in its integrated approach and technology capabilities. Disadvantages include its smaller size and potential customer concentration issues.
Major Acquisitions
Faneuil, Inc.
- Year: 2021
- Acquisition Price (USD millions): 140.8
- Strategic Rationale: Enhanced government sector expertise and capabilities
Growth Trajectory and Initiatives
Historical Growth: TTEC has grown organically and through acquisitions. Growth has been driven by the increasing demand for CX solutions.
Future Projections: Analysts expect TTEC to continue growing revenue at a moderate pace. Earnings growth is expected to be higher as the company improves efficiency and expands its service offerings.
Recent Initiatives: Recent initiatives include investments in AI and automation, expansion into new markets, and strategic acquisitions.
Summary
TTEC is a mid-sized player in the growing customer experience market. Its integrated approach combining technology and services offers a competitive advantage. However, the company faces challenges, including intense competition, customer concentration, and fluctuating profitability. Growth opportunities exist in digital CX and new markets.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company filings
- Analyst reports
- Industry publications
- Company website
Disclaimers:
This analysis is for informational purposes only and should not be considered financial advice. Market share data is estimated and may vary. Financial data is based on publicly available information.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About TTEC Holdings Inc
Exchange NASDAQ | Headquaters Austin, TX, United States | ||
IPO Launch date 1996-07-31 | Founder, Chairman & CEO Mr. Kenneth D. Tuchman | ||
Sector Technology | Industry Information Technology Services | Full time employees 50000 | Website https://www.ttec.com |
Full time employees 50000 | Website https://www.ttec.com | ||
TTEC Holdings, Inc. operates as a customer experience (CX) company that designs, builds, and operates technology-enabled customer experiences across digital and live interaction channels. It operates through two segments, TTEC Digital and TTEC Engage. The TTEC Digital segment provides CX technologies for contact center as a service, customer relationship management, and artificial intelligence (AI) and analytics; creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise based CX technologies; creates proprietary IP to support industry specific and custom client needs; and offers CX consulting services. The TTEC Engage segment provides digitally enabled CX operational and managed services; delivers data-driven omnichannel customer care, customer acquisition, growth and retention services, tech support, fraud mitigation, and back-office solutions; and offers solutions for AI operations, including data annotation and labeling. It serves clients in the financial services, healthcare, public sector, communication, technology, media and entertainment, travel and hospitality, automotive, and retail industries. The company operates in the United States, Canada, the Philippines, the Asia Pacific, India, Europe, the Middle East, Africa, and Latin America. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Austin, Texas.
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