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Upturn AI SWOT - About
LPSN 
LivePerson Inc (LPSN)
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Upturn Advisory Summary
06/30/2025: LPSN (2-star) has a low Upturn Star Rating. Not recommended to BUY.
Upturn Star Rating
Below Average Performance
These Stocks/ETFs, based on Upturn Advisory, often underperform the market, warranting careful consideration before investing.
Number of Analysts
4 Analysts rated it
Limited analyst coverage, niche firm, research info may be scarce.
1 Year Target Price $0.93
1 Year Target Price $0.93
| 0 | Strong Buy |
| 0 | Buy |
| 4 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -27.75% | Avg. Invested days 22 | Today’s Advisory Consider higher Upturn Star rating |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 06/30/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 87.29M USD | Price to earnings Ratio - | 1Y Target Price 0.93 |
Price to earnings Ratio - | 1Y Target Price 0.93 | ||
Volume (30-day avg) 4 | Beta 1.52 | 52 Weeks Range 0.57 - 2.08 | Updated Date 06/29/2025 |
52 Weeks Range 0.57 - 2.08 | Updated Date 06/29/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -1.35 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -38.62% | Operating Margin (TTM) -24.17% |
Management Effectiveness
Return on Assets (TTM) -4.97% | Return on Equity (TTM) -137.76% |
Valuation
Trailing PE - | Forward PE 19.3 | Enterprise Value 439321230 | Price to Sales(TTM) 0.3 |
Enterprise Value 439321230 | Price to Sales(TTM) 0.3 | ||
Enterprise Value to Revenue 1.5 | Enterprise Value to EBITDA -6.93 | Shares Outstanding 93849800 | Shares Floating 79320927 |
Shares Outstanding 93849800 | Shares Floating 79320927 | ||
Percent Insiders 2.67 | Percent Institutions 29.74 |
Analyst Ratings
Rating 2 | Target Price 0.93 | Buy - | Strong Buy - |
Buy - | Strong Buy - | ||
Hold 4 | Sell - | Strong Sell - | |
Strong Sell - |
Upturn AI SWOT
LivePerson Inc
Company Overview
History and Background
LivePerson Inc. was founded in 1995. Initially offering real-time online help, it evolved into a provider of conversational AI and commerce solutions.
Core Business Areas
- Conversational AI: Provides AI-powered chatbots and messaging platforms for customer service and sales.
- Customer Engagement Platform: Offers a unified platform to manage and optimize customer interactions across various channels.
Leadership and Structure
The company is led by a CEO and a board of directors. It is structured into functional departments like engineering, sales, marketing, and customer success.
Top Products and Market Share
Key Offerings
- Conversational Cloud: LivePerson's flagship platform for conversational AI and messaging. Competitors include Zendesk, Intercom, and Salesforce Service Cloud. Estimates suggest that while definitive market share data is not readily available, LivePerson is a major player in the Conversational AI sector. Revenue is generated via subscription fees for using the platform.
- Voice AI: Solution that leverages conversational AI to transform voice interactions, improving customer and agent experiences. Competitors include Genesys Cloud CX and AWS Connect. As with Conversational Cloud, exact market share is difficult to ascertain, however, LivePerson has established itself as a major player.
Market Dynamics
Industry Overview
The conversational AI market is growing rapidly, driven by the need for businesses to improve customer experience and automate interactions.
Positioning
LivePerson is positioned as a leader in the conversational AI space, with a focus on enterprise customers.
Total Addressable Market (TAM)
The global conversational AI market is projected to reach billions of USD. LivePerson is positioned to capture a significant portion of this TAM by focusing on enterprise-level conversational solutions.
Upturn SWOT Analysis
Strengths
- Strong technology platform
- Experience in the conversational AI market
- Enterprise-focused sales strategy
- Innovation in AI-driven solutions
Weaknesses
- History of unprofitability
- Competition from larger companies
- High customer acquisition costs
- Complex product offerings
Opportunities
- Expansion into new markets
- Partnerships with other technology providers
- Increasing adoption of conversational AI
- New products and services utilizing GenAI
Threats
- Rapid technological changes
- Economic downturns affecting IT spending
- Increasing competition
- Data privacy regulations
Competitors and Market Share
Key Competitors
- ZS
- AVYA
- CRM
- ORCL
Competitive Landscape
LivePerson is a specialist player focused on conversational AI. Some larger competitors have a broader suite of products but may lack LivePerson's depth of expertise in this area.
Major Acquisitions
eGain Communications Corp
- Year: 2023
- Acquisition Price (USD millions): 100
- Strategic Rationale: The eGain acquisition allows them to expand their AI and Knowledge platform
Growth Trajectory and Initiatives
Historical Growth: Historical growth requires specific data to determine the company's historical growth trends which are not given and therefore cannot be fulfilled.
Future Projections: Future projections require specific data from analyst estimates and are not given and therefore cannot be fulfilled.
Recent Initiatives: LivePerson's recent initiatives focus on improving its Conversational Cloud platform and expanding its AI capabilities.
Summary
LivePerson is a key player in the growing conversational AI market, offering a strong technology platform focused on enterprise customer service. Despite a history of unprofitability, the company is innovating and expanding into new markets. Its competitors offer a wide suite of cloud software solutions but could lack in the depth of expertise. However, LivePerson needs to carefully manage competition and macroeconomic challenges to achieve sustained growth.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company Website
- Analyst Reports
- Industry Publications
- Company Filings
Disclaimers:
The information provided is for informational purposes only and should not be considered financial advice. Market share data are estimates and may not be precise. Investment decisions should be based on thorough research and consultation with a financial professional.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About LivePerson Inc
Exchange NASDAQ | Headquaters New York, NY, United States | ||
IPO Launch date 2000-04-07 | CEO & Director Mr. John Sabino | ||
Sector Technology | Industry Software - Application | Full time employees 896 | Website https://www.liveperson.com |
Full time employees 896 | Website https://www.liveperson.com | ||
LivePerson, Inc. operates as a digital customer conversation. It enables brands to leverage the LivePerson Platform's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The company offers the LivePerson Platform, an enterprise-class digital customer conversation platform, which enables businesses and consumers to connect through conversational channels, such as voice, in-app, and mobile messaging. It also provides professional services; LivePerson's Conversational AI, including conversation builder, manager, and intelligence, and intent manager. In addition, the company offers cloud-based suite of messaging, real-time chat, Generative AI, AI and automation, and conversation orchestration comprising LLM powered automation tools; LLM powered agent tools; conversation intelligence tools; integrations; and engagement solutions. The company serves financial services, retail, travel and hospitality, healthcare, telcom and cable, and automotive industries. It operates in the United States, Canada, Latin America, South America, Europe, the Middle East and Africa, and the Asia-Pacific. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.
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