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Upturn AI SWOT - About
LPSN 
LivePerson Inc (LPSN)
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Upturn Advisory Summary
10/15/2025: LPSN (1-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Not Recommended Performance
These Stocks/ETFs, based on Upturn Advisory, consistently fall short of market performance, signaling caution before investing.
Number of Analysts
4 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $18.75
1 Year Target Price $18.75
| 0 | Strong Buy |
| 0 | Buy |
| 4 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -30.73% | Avg. Invested days 31 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  2.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 10/15/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 60.84M USD | Price to earnings Ratio - | 1Y Target Price 18.75 |
Price to earnings Ratio - | 1Y Target Price 18.75 | ||
Volume (30-day avg) 4 | Beta 1.4 | 52 Weeks Range 5.44 - 31.20 | Updated Date 10/17/2025 |
52 Weeks Range 5.44 - 31.20 | Updated Date 10/17/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -28.5 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -62.66% | Operating Margin (TTM) -9.85% |
Management Effectiveness
Return on Assets (TTM) -3.88% | Return on Equity (TTM) -137.76% |
Valuation
Trailing PE - | Forward PE 19.3 | Enterprise Value 451200047 | Price to Sales(TTM) 0.22 |
Enterprise Value 451200047 | Price to Sales(TTM) 0.22 | ||
Enterprise Value to Revenue 1.66 | Enterprise Value to EBITDA -6.93 | Shares Outstanding 10039606 | Shares Floating 4928069 |
Shares Outstanding 10039606 | Shares Floating 4928069 | ||
Percent Insiders 6.06 | Percent Institutions 35.04 |
Upturn AI SWOT
LivePerson Inc
Company Overview
History and Background
LivePerson Inc. was founded in 1995. Initially offering real-time chat for websites, it evolved into a provider of conversational AI solutions. A significant milestone was its IPO in 2000. Over time, it expanded its offerings to include messaging, analytics, and automation.
Core Business Areas
- Conversational AI Platform: LivePerson provides an AI-powered platform that enables businesses to communicate with customers through various messaging channels, including SMS, WhatsApp, and in-app chat.
- Analytics and Reporting: The company offers tools for analyzing customer interactions and identifying trends to improve customer service and sales performance.
- Professional Services: LivePerson provides consulting and implementation services to help businesses optimize their use of the platform.
Leadership and Structure
The CEO is John Collins. The organizational structure includes departments for engineering, sales, marketing, finance, and customer success.
Top Products and Market Share
Key Offerings
- Conversational Cloud: LivePerson's flagship product, offering AI-powered chat and messaging for customer service and sales. Market share is estimated around 2-5% within the contact center as a service market. Competitors include Zendesk, Twilio, and Salesforce Service Cloud. Estimates from available sources, such as analyst reports and industry articles, put its revenue contribution at around 85% of overall revenue.
- LivePerson Analytics: Provides insights into customer behavior and agent performance. Revenue from this product is less significant than the Conversational Cloud. Competitors include specialized analytics platforms and the analytics tools built into competitor platforms like Zendesk and Salesforce.
Market Dynamics
Industry Overview
The conversational AI market is experiencing significant growth due to increasing customer demand for personalized and convenient support. The market is competitive, with many players offering various solutions.
Positioning
LivePerson is positioned as a leading provider of conversational AI solutions for enterprise clients. Its competitive advantages include its AI capabilities, omnichannel support, and focus on enterprise-grade security and compliance.
Total Addressable Market (TAM)
The TAM for conversational AI in customer service is estimated to reach over $10 billion in the next few years. LivePerson is positioned to capture a share of this TAM with its enterprise-focused platform.
Upturn SWOT Analysis
Strengths
- Strong AI capabilities
- Omnichannel support
- Enterprise-grade security
- Established customer base
Weaknesses
- Higher price point compared to some competitors
- Complexity of platform implementation
- Past profitability issues
- Inconsistent Revenue Growth
Opportunities
- Growing demand for conversational AI
- Expansion into new industries
- Partnerships with other technology providers
- Increased adoption of messaging channels
Threats
- Intense competition
- Rapid technological advancements
- Economic downturn
- Data privacy regulations
Competitors and Market Share
Key Competitors
- ZM
- AVYA
- CXM
Competitive Landscape
LivePerson competes with larger companies that have wider offerings, such as Zoom, Avaya, and Sprinklr. LivePerson differentiates itself with its focus on AI-powered customer engagement.
Major Acquisitions
VoiceBase
- Year: 2020
- Acquisition Price (USD millions): 54
- Strategic Rationale: Acquisition of VoiceBase helps in enhancing the AI capabilities of LivePerson's platform.
Growth Trajectory and Initiatives
Historical Growth: LivePerson experienced revenue growth in recent years, driven by the increasing adoption of conversational AI.
Future Projections: Analyst estimates suggest continued growth in revenue and a path to profitability.
Recent Initiatives: Strategic initiatives include expanding the Conversational Cloud platform, forming partnerships with technology providers, and targeting new industries.
Summary
LivePerson shows revenue growth and potential in the conversational AI space but struggles with consistent profitability. Its AI capabilities are a strength, but intense competition and high implementation costs are challenges. Growth in the conversational AI field and potential market share increases can greatly benefit the company. Maintaining focus on innovation and strong partnerships are critical for continued success.
Peer Comparison
Sources and Disclaimers
Data Sources:
- SEC Filings
- Analyst Reports
- Company Website
- Industry Publications
Disclaimers:
The data provided is for informational purposes only and should not be considered financial advice. Market share data is estimated based on available sources and may not be precise.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About LivePerson Inc
Exchange NASDAQ | Headquaters New York, NY, United States | ||
IPO Launch date 2000-04-07 | CEO & Director Mr. John Sabino | ||
Sector Technology | Industry Software - Application | Full time employees 893 | Website https://www.liveperson.com |
Full time employees 893 | Website https://www.liveperson.com | ||
LivePerson, Inc. operates as a digital customer conversation. It enables brands to leverage the LivePerson Platform's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The company offers the LivePerson Platform, an enterprise-class digital customer conversation platform, which enables businesses and consumers to connect through conversational channels, such as voice, in-app, and mobile messaging. It also provides professional services; LivePerson's Conversational AI, including conversation builder, manager, and intelligence, and intent manager. In addition, the company offers cloud-based suite of messaging, real-time chat, Generative AI, AI and automation, and conversation orchestration comprising LLM powered automation tools; LLM powered agent tools; conversation intelligence tools; integrations; and engagement solutions. The company serves financial services, retail, travel and hospitality, healthcare, telcom and cable, and automotive industries. It operates in the United States, Canada, Latin America, South America, Europe, the Middle East and Africa, and the Asia-Pacific. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.
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