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Upturn AI SWOT - About
LPSN 
LivePerson Inc (LPSN)
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Upturn Advisory Summary
08/14/2025: LPSN (2-star) has a low Upturn Star Rating. Not recommended to BUY.
Upturn Star Rating
Below Average Performance
These Stocks/ETFs, based on Upturn Advisory, often underperform the market, warranting careful consideration before investing.
Number of Analysts
4 Analysts rated it
Very few follow this stock; limited insights, higher-risk early investing.
1 Year Target Price $1.12
1 Year Target Price $1.12
| 0 | Strong Buy |
| 0 | Buy |
| 4 | Hold |
| 0 | Sell |
| 0 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit -32.04% | Avg. Invested days 28 | Today’s Advisory WEAK BUY |
Upturn Star Rating | Upturn Advisory Performance  3.0 | Stock Returns Performance  1.0 |
| Profits based on simulation | Last Close 08/14/2025 |
Key Highlights
Company Size Small-Cap Stock | Market Capitalization 88.90M USD | Price to earnings Ratio - | 1Y Target Price 1.12 |
Price to earnings Ratio - | 1Y Target Price 1.12 | ||
Volume (30-day avg) 4 | Beta 1.62 | 52 Weeks Range 0.61 - 2.08 | Updated Date 08/14/2025 |
52 Weeks Range 0.61 - 2.08 | Updated Date 08/14/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -1.9 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date 2025-08-11 | When - | Estimate -0.19 | Actual -0.17 |
Profitability
Profit Margin -62.66% | Operating Margin (TTM) -9.85% |
Management Effectiveness
Return on Assets (TTM) -3.88% | Return on Equity (TTM) -137.76% |
Valuation
Trailing PE - | Forward PE 19.3 | Enterprise Value 470691315 | Price to Sales(TTM) 0.33 |
Enterprise Value 470691315 | Price to Sales(TTM) 0.33 | ||
Enterprise Value to Revenue 1.73 | Enterprise Value to EBITDA -6.93 | Shares Outstanding 93858896 | Shares Floating 79537455 |
Shares Outstanding 93858896 | Shares Floating 79537455 | ||
Percent Insiders 3.09 | Percent Institutions 26.7 |
Upturn AI SWOT
LivePerson Inc
Company Overview
History and Background
LivePerson Inc. was founded in 1995. Initially providing a chat-based help button for websites, it evolved into a leading provider of conversational AI and commerce solutions. The company went public in 2000.
Core Business Areas
- Conversational AI: Provides AI-powered chatbots and messaging platforms to automate customer interactions, improve customer experience, and drive sales.
- Messaging Platforms: Offers messaging channels such as SMS, WhatsApp, and social media integrations for businesses to communicate with customers.
- Analytics and Reporting: Provides tools to analyze conversation data, track key metrics, and optimize performance.
Leadership and Structure
John Collins is the interim Chief Executive Officer. The company has a typical corporate structure with departments for technology, sales, marketing, and finance. The board of directors oversees the company's strategic direction.
Top Products and Market Share
Key Offerings
- LivePerson Conversational Cloud: A platform that unifies AI and human agents to deliver personalized customer experiences across multiple channels. Market share data is difficult to pinpoint precisely, but LivePerson is a significant player in the Conversational AI platform market, estimated to be in the low single digits. Competitors include Google, Microsoft, and Salesforce.
- Voice AI: Provides services that automate phone conversations, including automated customer service lines. Difficult to pin down market share precisely. Competitors include Amazon (Alexa) and Google (Dialogflow).
Market Dynamics
Industry Overview
The conversational AI market is growing rapidly, driven by the increasing need for personalized customer experiences and efficient customer service. Key trends include the adoption of AI-powered chatbots, the integration of messaging channels, and the use of data analytics to optimize performance.
Positioning
LivePerson is positioned as a leading provider of conversational AI and commerce solutions. Its competitive advantages include its established platform, its focus on personalization, and its expertise in AI.
Total Addressable Market (TAM)
The global conversational AI market is expected to reach hundreds of billions of dollars in the coming years. LivePerson is well-positioned to capture a significant share of this market by expanding its platform, increasing its sales and marketing efforts, and developing new solutions.
Upturn SWOT Analysis
Strengths
- Established Platform
- AI Expertise
- Focus on Personalization
- Strong Partnerships
- Scalable Technology
Weaknesses
- Profitability Concerns
- Reliance on Key Customers
- Complex Implementation
- Higher churn rates compared to competitors
- Requires significant investments to stay current
Opportunities
- Expanding Market
- Increasing Adoption of AI
- New Channels
- Strategic Acquisitions
- Partnerships
Threats
- Intense Competition
- Rapid Technological Change
- Economic Downturn
- Data Privacy Concerns
- Security Breaches
Competitors and Market Share
Key Competitors
- GOOG
- MSFT
- CRM
Competitive Landscape
LivePerson faces intense competition from larger, more established companies. Its advantages include its focus on personalization and its expertise in AI. Its disadvantages include its smaller size and limited resources.
Major Acquisitions
Conversable
- Year: 2018
- Acquisition Price (USD millions): 0
- Strategic Rationale: To enhance its conversational AI capabilities.
Growth Trajectory and Initiatives
Historical Growth: Historical growth has been inconsistent.
Future Projections: Analyst estimates vary but generally project moderate revenue growth.
Recent Initiatives: Recent strategic initiatives include expanding its platform, investing in AI, and pursuing strategic acquisitions.
Summary
LivePerson is a player in the conversational AI market with a potentially strong platform, but it faces challenges including competition and profitability. Its AI expertise is a strength, but it needs to manage its finances and adapt to rapid technological change effectively. Future growth depends on capturing a larger share of the conversational AI market. Profitability needs significant improvement for long term sustainability.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company Filings
- Industry Reports
- Analyst Estimates
- Third Party Market Research
Disclaimers:
This analysis is based on publicly available information and is not financial advice. Market share data is approximate and based on available estimates. Financial data is indicative and may not reflect the most current information.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About LivePerson Inc
Exchange NASDAQ | Headquaters New York, NY, United States | ||
IPO Launch date 2000-04-07 | CEO & Director Mr. John Sabino | ||
Sector Technology | Industry Software - Application | Full time employees 928 | Website https://www.liveperson.com |
Full time employees 928 | Website https://www.liveperson.com | ||
LivePerson, Inc. operates as a digital customer conversation. It enables brands to leverage the LivePerson Platform's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The company offers the LivePerson Platform, an enterprise-class digital customer conversation platform, which enables businesses and consumers to connect through conversational channels, such as voice, in-app, and mobile messaging. It also provides professional services; LivePerson's Conversational AI, including conversation builder, manager, and intelligence, and intent manager. In addition, the company offers cloud-based suite of messaging, real-time chat, Generative AI, AI and automation, and conversation orchestration comprising LLM powered automation tools; LLM powered agent tools; conversation intelligence tools; integrations; and engagement solutions. The company serves financial services, retail, travel and hospitality, healthcare, telcom and cable, and automotive industries. It operates in the United States, Canada, Latin America, South America, Europe, the Middle East and Africa, and the Asia-Pacific. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.
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