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Upturn AI SWOT - About
FRSH 
Freshworks Inc (FRSH)
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Upturn Advisory Summary
07/01/2025: FRSH (4-star) is a SELL. SELL since 4 days. Profits (-5.84%). Updated daily EoD!
Upturn Star Rating
Above Average Performance
These Stocks/ETFs, based on Upturn Advisory, frequently surpass the market, reflecting reliable and trustworthy advice.
Number of Analysts
17 Analysts rated it
Moderately tracked stock, growing coverage, gaining market and investor attention.
1 Year Target Price $19.69
1 Year Target Price $19.69
| 7 | Strong Buy |
| 4 | Buy |
| 5 | Hold |
| 0 | Sell |
| 1 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit 90.71% | Avg. Invested days 58 | Today’s Advisory SELL |
Upturn Star Rating | Upturn Advisory Performance  4.0 | Stock Returns Performance  4.0 |
| Profits based on simulation | Last Close 07/01/2025 |
Key Highlights
Company Size Mid-Cap Stock | Market Capitalization 4.40B USD | Price to earnings Ratio - | 1Y Target Price 19.69 |
Price to earnings Ratio - | 1Y Target Price 19.69 | ||
Volume (30-day avg) 17 | Beta 0.97 | 52 Weeks Range 10.81 - 19.77 | Updated Date 07/1/2025 |
52 Weeks Range 10.81 - 19.77 | Updated Date 07/1/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.24 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -9.76% | Operating Margin (TTM) -5.1% |
Management Effectiveness
Return on Assets (TTM) -4.35% | Return on Equity (TTM) -6.86% |
Valuation
Trailing PE - | Forward PE 25.91 | Enterprise Value 3443179997 | Price to Sales(TTM) 5.85 |
Enterprise Value 3443179997 | Price to Sales(TTM) 5.85 | ||
Enterprise Value to Revenue 4.58 | Enterprise Value to EBITDA -26.51 | Shares Outstanding 241552992 | Shares Floating 215282599 |
Shares Outstanding 241552992 | Shares Floating 215282599 | ||
Percent Insiders 6.8 | Percent Institutions 85.68 |
Analyst Ratings
Rating 3 | Target Price 19.69 | Buy 4 | Strong Buy 7 |
Buy 4 | Strong Buy 7 | ||
Hold 5 | Sell - | Strong Sell 1 | |
Strong Sell 1 |
Upturn AI SWOT
Freshworks Inc
Company Overview
History and Background
Freshworks Inc., founded in 2010 in Chennai, India (formerly Freshdesk), provides customer engagement software. It started with a cloud-based help desk solution and expanded its offerings through organic development and acquisitions. Freshworks went public on the NASDAQ in September 2021.
Core Business Areas
- Customer Service: Provides solutions for customer support and service management, including help desk software and AI-powered chatbots.
- Sales & Marketing: Offers CRM and marketing automation tools to manage sales pipelines and customer engagement.
- IT Service Management: Delivers solutions for managing IT infrastructure and operations.
Leadership and Structure
Girish Mathrubootham is the CEO and co-founder. The company operates with a functional organizational structure, focusing on product development, sales, marketing, and customer support.
Top Products and Market Share
Key Offerings
- Freshdesk: A cloud-based customer support software that allows businesses to manage customer interactions across various channels. It competes with Zendesk, Salesforce Service Cloud, and Zoho Desk. Market share data is variable, but it is considered a major player in the SMB customer service software market. Total users is estimated above 60,000.
- Freshsales: A CRM solution for managing sales processes and customer relationships. It competes with Salesforce Sales Cloud, HubSpot CRM, and Pipedrive. Precise revenue from this product is not publicly disaggregated. Users estimated above 15,000.
- Freshservice: An IT service management (ITSM) software designed to streamline IT operations. It competes with ServiceNow, Atlassian Jira Service Management, and BMC Helix. It is considered a growing player in the IT services market. Users estimated above 5,000.
Market Dynamics
Industry Overview
The customer engagement software market is experiencing rapid growth, driven by the increasing importance of customer experience and the adoption of cloud-based solutions. The market is competitive, with established players and emerging startups vying for market share.
Positioning
Freshworks is positioned as a provider of affordable and easy-to-use software solutions, targeting small and medium-sized businesses (SMBs). Its competitive advantages include its user-friendly interface and integrated platform.
Total Addressable Market (TAM)
The TAM for CRM, customer service, and ITSM is estimated to be over $120 billion. Freshworks is positioned to capture a growing share of this market by offering integrated and accessible solutions.
Upturn SWOT Analysis
Strengths
- User-friendly interface
- Affordable pricing
- Integrated platform
- Strong presence in the SMB market
- Strong organic growth
Weaknesses
- Lower brand recognition compared to established players
- Limited presence in the enterprise market
- Lower profit margins compared to established players
- Reliance on growth through acquisitions
Opportunities
- Expansion into the enterprise market
- Further development of AI-powered features
- Strategic partnerships with other technology providers
- Increased adoption of cloud-based solutions
Threats
- Intense competition from established players
- Economic downturns impacting SMB spending
- Rapid technological advancements
- Data security and privacy concerns
Competitors and Market Share
Key Competitors
- CRM (SFDC)
- NOW (NOW)
- HubSpot (HUBS)
- Atlassian (TEAM)
- Zendesk (ZEN)
Competitive Landscape
Freshworks competes with larger, more established players in the customer engagement software market. Its advantages include its user-friendly interface and affordable pricing. Its disadvantages include lower brand recognition and limited presence in the enterprise market.
Major Acquisitions
AnsweriQ
- Year: 2020
- Acquisition Price (USD millions): 0
- Strategic Rationale: AnsweriQ enhanced Freshworks' AI capabilities and strengthened its customer service offerings. Price undisclosed.
Growth Trajectory and Initiatives
Historical Growth: Freshworks has experienced significant revenue growth over the past few years, driven by increased customer adoption and expansion into new markets.
Future Projections: Analysts project continued revenue growth, driven by increased adoption of cloud-based solutions and expansion into the enterprise market. However, profitability is expected to remain a challenge in the near term.
Recent Initiatives: Recent initiatives include the launch of new AI-powered features, expansion into new geographies, and strategic acquisitions to broaden its product portfolio.
Summary
Freshworks shows potential due to its user-friendly design and focus on SMBs, but profitability is a concern. Revenue growth is strong, but it faces stiff competition from larger, established companies. Strategic acquisitions and expansion into the enterprise market are key to future growth. Attention to profitability and marketing is crucial.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company filings
- Market research reports
- Analyst estimates
- Press releases
Disclaimers:
The information provided is for informational purposes only and should not be considered investment advice. Market share data is approximate and may vary depending on the source. Financial data is based on the most recent available information.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About Freshworks Inc
Exchange NASDAQ | Headquaters San Mateo, CA, United States | ||
IPO Launch date 2021-09-22 | CEO, President & Director Mr. Dennis M. Woodside J.D. | ||
Sector Technology | Industry Software - Application | Full time employees 4400 | Website https://www.freshworks.com |
Full time employees 4400 | Website https://www.freshworks.com | ||
Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally. The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Customer Experience products include Freshdesk, a ticketing and case management solution; Freshdesk Omni, a customer service suite, that businesses need to deliver seamless omnichannel support into a single solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to connect with customers across their preferred channels. Employee Experience products include Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42 which provides IT discovery and dependency mapping solutions. It also provides Freshworks platform, an AI-powered, enterprise-grade foundation for all Freshworks products. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
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