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Upturn AI SWOT - About
FRSH 
Freshworks Inc (FRSH)
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Upturn Advisory Summary
08/28/2025: FRSH (4-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Above Average Performance
These Stocks/ETFs, based on Upturn Advisory, frequently surpass the market, reflecting reliable and trustworthy advice.
Number of Analysts
17 Analysts rated it
Moderately tracked stock, growing coverage, gaining market and investor attention.
1 Year Target Price $20.69
1 Year Target Price $20.69
| 7 | Strong Buy |
| 4 | Buy |
| 5 | Hold |
| 0 | Sell |
| 1 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit 90.71% | Avg. Invested days 58 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  4.0 | Stock Returns Performance  4.0 |
| Profits based on simulation | Last Close 08/28/2025 |
Key Highlights
Company Size Mid-Cap Stock | Market Capitalization 3.94B USD | Price to earnings Ratio - | 1Y Target Price 20.69 |
Price to earnings Ratio - | 1Y Target Price 20.69 | ||
Volume (30-day avg) 17 | Beta 0.94 | 52 Weeks Range 10.81 - 19.77 | Updated Date 08/29/2025 |
52 Weeks Range 10.81 - 19.77 | Updated Date 08/29/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.18 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -7.02% | Operating Margin (TTM) -4.23% |
Management Effectiveness
Return on Assets (TTM) -2.88% | Return on Equity (TTM) -5.23% |
Valuation
Trailing PE - | Forward PE 23.31 | Enterprise Value 3052856972 | Price to Sales(TTM) 5.04 |
Enterprise Value 3052856972 | Price to Sales(TTM) 5.04 | ||
Enterprise Value to Revenue 3.9 | Enterprise Value to EBITDA -26.51 | Shares Outstanding 237932992 | Shares Floating 214337048 |
Shares Outstanding 237932992 | Shares Floating 214337048 | ||
Percent Insiders 6.97 | Percent Institutions 87.45 |
Upturn AI SWOT
Freshworks Inc
Company Overview
History and Background
Freshworks Inc. was founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy. Initially named Freshdesk, it started as a help desk software provider. Over time, it expanded its offerings into a broader suite of business software, rebranding as Freshworks in 2017. It went public on the Nasdaq in September 2021.
Core Business Areas
- Customer Service: Offers solutions like Freshdesk for customer support and ticketing systems, enabling businesses to manage customer interactions efficiently.
- Sales and Marketing: Provides tools like Freshsales CRM for sales force automation and Freshmarketer for marketing automation, helping businesses acquire and retain customers.
- IT Service Management: Offers Freshservice for IT help desk and service management, allowing IT departments to manage incidents, problems, and assets.
Leadership and Structure
Girish Mathrubootham is the CEO and founder. The company has a typical corporate structure with departments for engineering, sales, marketing, finance, and operations. Key executives include Dennis Woodside (President) and Tyler Sloat (CFO).
Top Products and Market Share
Key Offerings
- Freshdesk: A cloud-based customer service software that helps businesses manage customer interactions and support tickets. While precise market share is difficult to pin down, it competes in the customer service software market estimated to be worth billions of dollars. Competitors include Zendesk, Salesforce Service Cloud, and Zoho Desk.
- Freshmarketer: A marketing automation platform for managing email campaigns, website conversions, and customer journeys. Competitors include Hubspot, Marketo and Adobe Campaign
- Freshsales: A CRM solution designed for sales teams to manage leads, contacts, and sales pipelines. Competes with Salesforce Sales Cloud, HubSpot CRM, and Pipedrive. Revenue not broken down directly.
- Freshservice: An IT service management platform for managing IT incidents, problems, and assets. Competes with ServiceNow, Atlassian Jira Service Management, and BMC Helix.
Market Dynamics
Industry Overview
The market for CRM, customer service, and IT service management software is large and growing, driven by the increasing need for businesses to manage customer interactions and IT operations efficiently. Cloud-based solutions are gaining traction.
Positioning
Freshworks Inc. is positioned as a provider of affordable and easy-to-use business software solutions, targeting small to medium-sized businesses (SMBs) and larger enterprises. Its competitive advantages include its pricing model, ease of implementation, and comprehensive suite of products.
Total Addressable Market (TAM)
Estimates for the TAM across the CRM, customer service, and IT service management sectors are in the hundreds of billions. Freshworks is focused on capturing a portion of this market by offering competitive products and pricing.
Upturn SWOT Analysis
Strengths
- Comprehensive product suite
- User-friendly interface
- Competitive pricing
- Strong brand recognition (particularly in SMB segment)
- Cloud-native architecture
Weaknesses
- Lower market share compared to industry leaders
- Less established enterprise presence than competitors
- Customer churn (in some product lines)
- Reliance on freemium model
Opportunities
- Expanding into new markets and geographies
- Acquiring complementary technologies or businesses
- Developing deeper integrations with other software platforms
- Increased enterprise adoption of Freshworks solutions
Threats
- Intense competition from established players
- Economic downturn impacting IT spending
- Rapid technological changes requiring constant innovation
- Security breaches or data privacy concerns
Competitors and Market Share
Key Competitors
- CRM
- NOW
- ZEN
Competitive Landscape
Freshworks offers competitive products at competitive prices, but face intense competition from industry leaders such as Salesforce and ServiceNow. Freshworks is more price competitive in SMB segment.
Major Acquisitions
AnsweriQ
- Year: 2020
- Acquisition Price (USD millions):
- Strategic Rationale: Enhance AI capabilities within Freshdesk and other products.
Natero
- Year: 2021
- Acquisition Price (USD millions):
- Strategic Rationale: Expand customer success and customer engagement offerings.
Growth Trajectory and Initiatives
Historical Growth: Freshworks has experienced significant revenue growth historically, driven by increased adoption of its cloud-based solutions.
Future Projections: Analyst estimates vary, but generally project continued revenue growth for Freshworks in the coming years, driven by expansion into new markets and increased enterprise adoption.
Recent Initiatives: Recent initiatives include product development, partnerships, and acquisitions.
Summary
Freshworks demonstrates a strong value proposition, offering user-friendly software at competitive prices, particularly for small and medium businesses. Its comprehensive product suite and focus on ease of use are strengths. However, it faces intense competition from larger, more established companies. Continued innovation and expansion into the enterprise market will be crucial for sustained growth. Investors should keep watch of the net losses and cash flow.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company filings (SEC)
- Analyst reports
- Industry publications
- Press releases
- Company Website
- Third-party market research reports
Disclaimers:
This analysis is for informational purposes only and does not constitute financial advice. Investment decisions should be based on individual research and consultation with a qualified financial advisor. Market data is subject to change.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About Freshworks Inc
Exchange NASDAQ | Headquaters San Mateo, CA, United States | ||
IPO Launch date 2021-09-22 | CEO, President & Director Mr. Dennis M. Woodside J.D. | ||
Sector Technology | Industry Software - Application | Full time employees 4400 | Website https://www.freshworks.com |
Full time employees 4400 | Website https://www.freshworks.com | ||
Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally. The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Customer Experience products include Freshdesk, a ticketing and case management solution; Freshdesk Omni, a customer service suite, that businesses need to deliver seamless omnichannel support into a single solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to connect with customers across their preferred channels. Employee Experience products include Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42 which provides IT discovery and dependency mapping solutions. It also provides Freshworks platform, an AI-powered, enterprise-grade foundation for all Freshworks products. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
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