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Upturn AI SWOT - About
FRSH 
Freshworks Inc (FRSH)
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Upturn Advisory Summary
09/12/2025: FRSH (4-star) is currently NOT-A-BUY. Pass it for now.
Upturn Star Rating
Above Average Performance
These Stocks/ETFs, based on Upturn Advisory, frequently surpass the market, reflecting reliable and trustworthy advice.
Number of Analysts
17 Analysts rated it
Moderately tracked stock, growing coverage, gaining market and investor attention.
1 Year Target Price $20.23
1 Year Target Price $20.23
| 7 | Strong Buy |
| 4 | Buy |
| 5 | Hold |
| 0 | Sell |
| 1 | Strong Sell |
Analysis of Past Performance
Type Stock | Historic Profit 90.71% | Avg. Invested days 58 | Today’s Advisory PASS |
Upturn Star Rating | Upturn Advisory Performance  4.0 | Stock Returns Performance  4.0 |
| Profits based on simulation | Last Close 09/12/2025 |
Key Highlights
Company Size Mid-Cap Stock | Market Capitalization 3.63B USD | Price to earnings Ratio - | 1Y Target Price 20.23 |
Price to earnings Ratio - | 1Y Target Price 20.23 | ||
Volume (30-day avg) 17 | Beta 0.94 | 52 Weeks Range 10.81 - 19.77 | Updated Date 09/14/2025 |
52 Weeks Range 10.81 - 19.77 | Updated Date 09/14/2025 | ||
Dividends yield (FY) - | Basic EPS (TTM) -0.18 |
Analyzing Revenue: Products, Geography and Growth
Revenue by Products
Product revenue - Year on Year
Revenue by Geography
Geography revenue - Year on Year
Earnings Date
Report Date - | When - | Estimate - | Actual - |
Profitability
Profit Margin -7.02% | Operating Margin (TTM) -4.23% |
Management Effectiveness
Return on Assets (TTM) -2.88% | Return on Equity (TTM) -5.23% |
Valuation
Trailing PE - | Forward PE 18.83 | Enterprise Value 2738114003 | Price to Sales(TTM) 4.64 |
Enterprise Value 2738114003 | Price to Sales(TTM) 4.64 | ||
Enterprise Value to Revenue 3.5 | Enterprise Value to EBITDA -26.51 | Shares Outstanding 237932992 | Shares Floating 214121390 |
Shares Outstanding 237932992 | Shares Floating 214121390 | ||
Percent Insiders 6.86 | Percent Institutions 87.5 |
Upturn AI SWOT
Freshworks Inc
Company Overview
History and Background
Freshworks Inc. was founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy. Initially named Freshdesk, it focused on providing cloud-based customer support software. Over time, it expanded its product suite to include CRM, sales, and marketing automation tools. Freshworks went public on the Nasdaq in September 2021.
Core Business Areas
- Customer Service: Provides customer support software, including ticketing systems, help desk solutions, and AI-powered chatbots.
- Sales and Marketing: Offers CRM and sales automation tools to manage customer relationships and drive sales growth.
- IT Service Management: Provides IT service management (ITSM) solutions for internal IT support and operations.
Leadership and Structure
Girish Mathrubootham is the CEO and founder. The organizational structure is typically functional, with departments focused on product development, sales, marketing, finance, and operations. There is a board of directors that are required for all public companies.
Top Products and Market Share
Key Offerings
- Freshdesk: Cloud-based customer support software that streamlines ticketing, automates workflows, and provides omnichannel support. While precise market share data fluctuates, it's a significant player in the SMB customer support market. Competitors include Zendesk (ZEN), Salesforce (CRM), and HubSpot (HUBS).
- Freshsales: CRM and sales automation platform designed to help businesses manage leads, track deals, and close sales faster. It competes with Salesforce (CRM) and HubSpot (HUBS). As of 2023, it is estimated to have less than 5% of the global CRM market share.
- Freshservice: IT service management (ITSM) solution for managing IT incidents, problems, changes, and assets. Competitors include ServiceNow (NOW) and Atlassian (TEAM).
Market Dynamics
Industry Overview
The cloud-based software market is experiencing rapid growth, driven by the increasing adoption of digital technologies and the need for businesses to improve customer engagement and operational efficiency. The market is competitive, with numerous players offering specialized solutions.
Positioning
Freshworks is positioned as a provider of easy-to-use and affordable cloud-based software solutions, targeting small and medium-sized businesses (SMBs). Its competitive advantage lies in its user-friendly interface, comprehensive feature set, and competitive pricing.
Total Addressable Market (TAM)
The TAM for CRM and customer experience software is estimated to be in the hundreds of billions of dollars. Freshworks is capturing an increasing share of this market through aggressive marketing and product development.
Upturn SWOT Analysis
Strengths
- User-friendly interface
- Comprehensive feature set
- Competitive pricing
- Strong brand reputation among SMBs
- Growing ecosystem of integrations
Weaknesses
- Lower market share compared to larger competitors like Salesforce and Zendesk
- Limited presence in the enterprise market
- Historically, product integration has been an area of focus
- Profitability challenges
Opportunities
- Expand into the enterprise market
- Develop new products and features
- Increase international presence
- Acquire complementary technologies
- Further expand product offerings through AI and automation
Threats
- Intense competition from larger players
- Economic downturn could reduce IT spending
- Security breaches or data privacy concerns
- Rapid technological changes could render existing products obsolete
- Fluctuations in foreign exchange rates
Competitors and Market Share
Key Competitors
- CRM
- NOW
- HUBS
- ZEN
Competitive Landscape
Freshworks is a smaller player in the cloud-based software market compared to giants like Salesforce and ServiceNow. However, it competes effectively by offering a more user-friendly and affordable solution, particularly for SMBs.
Major Acquisitions
AnsweriQ
- Year: 2020
- Acquisition Price (USD millions): 0
- Strategic Rationale: Enhance AI capabilities in customer support solutions.
Growth Trajectory and Initiatives
Historical Growth: Freshworks has experienced rapid revenue growth over the past several years, driven by the increasing adoption of its cloud-based software solutions and the expansion of its product portfolio.
Future Projections: Analyst estimates suggest continued revenue growth for Freshworks in the coming years, driven by the increasing demand for cloud-based software solutions and the company's expansion into new markets.
Recent Initiatives: Recent strategic initiatives include product enhancements using AI, expansion of its partner ecosystem, and investments in sales and marketing.
Summary
Freshworks has established itself as a prominent player in the SMB software market, offering user-friendly and cost-effective solutions, especially in customer support. While competing against larger industry leaders poses a challenge, its product innovation and SMB focus are strengths. Growth depends on maintaining its innovative edge and expanding into enterprise markets. Watch out for aggressive competition from well-established players such as Salesforce, Zendesk and HubSpot.
Peer Comparison
Sources and Disclaimers
Data Sources:
- Company Website
- SEC Filings (10K, 10Q)
- Market Research Reports
- Analyst Reports
Disclaimers:
The information provided is for informational purposes only and should not be considered financial advice. Market data and financial metrics are subject to change. Always conduct thorough research and consult with a qualified financial advisor before making investment decisions.
AI Summarization is directionally correct and might not be accurate.
Summarized information shown could be a few years old and not current.
Fundamental Rating based on AI could be based on old data.
AI-generated summaries may have inaccuracies (hallucinations). Please verify the information before taking action.
About Freshworks Inc
Exchange NASDAQ | Headquaters San Mateo, CA, United States | ||
IPO Launch date 2021-09-22 | CEO, President & Director Mr. Dennis M. Woodside J.D. | ||
Sector Technology | Industry Software - Application | Full time employees 4400 | Website https://www.freshworks.com |
Full time employees 4400 | Website https://www.freshworks.com | ||
Freshworks Inc., a software development company, provides software-as-a-service products in North America, Europe, the Middle East, Africa, Asia Pacific, and internationally. The company's software-as-a-service solutions includes Customer Experience (CX) and Employee Experience (EX). Customer Experience products include Freshdesk, a ticketing and case management solution; Freshdesk Omni, a customer service suite, that businesses need to deliver seamless omnichannel support into a single solution; Freshchat that provides agents with a modern conversational experience to proactively engage customers across digital messaging channels; Freshsales, an advanced and user-friendly sales automation solution; and Freshmarketer, a marketing automation solution for businesses to connect with customers across their preferred channels. Employee Experience products include Freshservice that offers virtual agents to help employees resolve issues, make requests, and answer questions without contacting the service desk; Freshservice for Business Teams, which provides a unified employee service experience while ensuring the secure separation of departmental data; and Device42 which provides IT discovery and dependency mapping solutions. It also provides Freshworks platform, an AI-powered, enterprise-grade foundation for all Freshworks products. The company was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. Freshworks Inc. was incorporated in 2010 and is headquartered in San Mateo, California.
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